Liza Sanio

LIZA SANIO Tech VA/CRM Specialist/ Administrative Assistant/ Customer Service Professional PROFESSIONAL SUMMARY Served as an Administrative Assistant for 3 years, demonstrating strong organizational and communication skills. Excelled as a Pharmacy Helpdesk Specialist for an international healthcare account, providing accurate guidance and issue resolution in a fast-paced environment. With 4 years in technical support and customer service, I consistently ensured client satisfaction through proactive troubleshooting and empathetic engagement. Adaptable, reliable, and committed to delivering seamless service experiences. KEY SKILLS AND TOOLS Administrative Support & Calendar Management Customer Service & Client Communication CRM Management (GoHighLevel) Workflow Automation & Lead Management Technical Troubleshooting Data Entry & Database Management Social Media Content Creation (Canva) Email & Communication Tools (Google Workspace, RingCentral, Zoom,Hosting) Task Management & Team Coordination WORK EXPERIENCE Administrative Assistant Your Franchise Fit / Adler Travel Plus July 2023 – April 2026 Managed executive calendars, scheduled meetings, and coordinated daily operations Assisted clients with travel itineraries, bookings, and research Tracked tasks and ensured timely completion across teams Maintained and updated CRM systems, including automations and workflows Conducted client follow-ups via email, phone, and CRM platforms Created and scheduled social media content aligned with branding goals Pharmacy Helpdesk Specialist Optum Global Solutions (United Healthcare) October 2022 – February 2024 Provided back-office support to pharmacists, including override code assistance Verified insurance coverage and resolved eligibility issues Coordinated with patients and providers to ensure timely prescription processing Maintained accurate documentation in compliance with healthcare standards Technical Support / Customer Service Representative Teleperformance Philippines December 2019 – September 2022 Delivered real-time technical support for TV, internet, and streaming devices Assisted international customers with account setup, activation, and troubleshooting Resolved login, order, and service issues efficiently Ensured high customer satisfaction through clear communication and problem-solving Personal Assistant / Secretary Dra. Joycelyn Faraon Dental Clinic January 2015 – July 2015 Managed patient records with confidentiality and accuracy Assisted with administrative and clinical support tasks Coordinated daily clinic operations Personal Assistant / Secretary Bureau of Customs Philippines January 2008 – October 2009 Maintained logistics and shipment records for domestic and international operations Verified documentation for port clearance processes Organized physical and digital filing systems Supported daily administrative operations TECHNICAL TOOLS GoHighLevel (CRM & Automation) Google Workspace (Docs, Sheets, Gmail) Canva (Graphics & Video Content) RingCentral Zoom Notion Monday.com Salesforce CRM RCM EDUCATION Associate in Computer Secretarial Bulacan Polytechnic College Wordpress Email hosting Microsoft workspace Basic Excel Loom AI assistant;GPT; Claude AI, Co-Pilot; Leo Ai Avaya OneX Dialer Google Voice