Liza Garcia

LIZA J. GARCIA SALES & CUSTOMER SUPPORT/SPANISH BILINGUAL WORK BACKGROUND Sales and Customer Support - Remote Job Cleaners Of London| March 2019 - January 2020 CAREER OBJECTIVES Strongly motivated individual looking for a full time job. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. EDUCATION BACKGROUND TERTIARY BS in Information Technology DLS-STI College – Marikina S.Y. 2002 - 2004 Associate in Computer Technology Global School of Technology – Quezon City S.Y. 2000 - 2002 SECONDARY Marikina High School – Marikina City S.Y. 1999 - 2000 SPECIAL SKILLS Spanish Bilingual - completed special intensive Spanish language course in Hola Amigos, Level 1-4 - Responsible for providing Sales Excellence via outbound/inbound emails and phone interaction. - Book cleaning appointment for end of tenancy and regular cleaning - Manage and arrange team cleaners schedule and coordinate with clients - Send follow up emails and marketing emails - Do follow up calls to book an appointments - Prepare and send invoices and quotation to clients - Very familiar from using Google Sheets, Google Docs and PDF files - Provide superb customer service to make sure the client is happy to get a positive review Outbound/Inbound Sales Representative Teleport Business Tech Solution, Inc. | February 2016- November 2018 Online Sports, Casino and Poker Account - Responsible for providing Sales Excellence via outbound/inbound interactions to both existing and potential clients. - Goal oriented problem solver with a solid foundation of sales skills and product knowledge. - Make outbound calls with ultimate goal of achieving a sales interaction. Customer Service Representative Teleport Business Tech Solution, Inc. | August 2013 - January 2016 Online Sports, Casino and Poker Account - Handling calls, emails and chats efficiently while maintaining a gracious and courteous manner with clients. - Complete premeditated game plays investigation. - Complete duties and task as assigned by the leadership team. Technical Support Representative Stream Global Services (Convergys) | February 2013 - August 2013 DISH Network Account - Responsible for providing solutions to retain customers using sales soft skills. - Provide good customer service through one-call resolution. - Assist customers with technical questions about installation, troubleshooting and hardware operation. Quality Assurance Specialist Teletech Customer Management | June 2012 - February 2013 REACH ME AT: Phone:- Mobile: - Skype Id: live:liza4u2luv27 Email:- CHORUS Provisioning for Telecom New Zealand Account - Measure and evaluate the performance of the customer representatives who come in direct contact with clients. - Ensure objectives are being met so that the company maintains operations at an optimal level. - Evaluate the representatives’ performance metrics and assist upper management with discovering weaknesses and rewarding strengths in customer service. Customer Service Representative Teletech Customer Management | January 2011 - June 2012 CHORUS Provisioning for Telecom New Zealand Account - Resolves product and services problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best resolution to solve the issue. - Processing requests in back office and inbound telecom provisioning. Customer Service Representative Pacific Hub Corporation | September 2008 - December 2010 GLOBE Telecom Account - Serves customers by providing product and service information; resolving product and service problems.