Liza Garcia

Since 2007, I’ve worked in various companies with different tasks. In those years, it’s in the BPO industry that I have been with for a long time. I’ve worked as a Customer Service and Sales Representative, handling incoming calls, emails and chats in a mature and professional manner. Details of my job descriptions that shaped my skills are outlined below:

• Identifies player need and resolves player concerns in a timely manner according to the internal procedures and policies.
• Addresses opportunities for potential sales throughout all interactions.
• Make outbound calls to welcome new clients with ultimate goal of achieving a sales interaction.
• Liaises and builds relationships with other departments to assist with customer inquiries.
• Meets company performance standards on productivity, quality and attendance.

During those years I was able to become flexible, dependable and can work with minimal supervision. I'm well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently.

When I decided to work at home last year, month of November, I got hired as part time Sales Representative for a credit repair company based in US. Also, I worked as a part time Application Intake Specialist, which we were calling small business owners, helping them to get business funding. Additionally, I've been receiving a project based job as an Appointment Setter for a real estate company based in New Zealand.

My full time home based job was a Sales and Customer Support Assistant in a cleaning company based in London, United Kingdom. The main task is to book cleaning appointment for end of tenancy or regular cleaning. I used to provide and manage schedule of the team cleaners and coordinate it to the clients, provide superb customer service to make sure to get a good review or resolution to any complaints.Well trained in using Google Sheets, creating invoices and other email/phone tools.

I have remarkable interpersonal, organizational and time management skills. I'm able to support team goals along with finishing my assigned tasks, which makes a perfect fit for a multitasking environment.