Liza G. Nain

LIZA G. NAIN E-mail address:-Phone #: - Rainbow Drive, Tibasak, Macasanding, Cagayan De Oro City, Philippines, 9000 Professional Summary: To be a competent service personnel in your ins tu on and to obtain a posi on of responsible that u lizes my skills and experience and keen to work in an environment where I can enrich my knowledge. Educa onal Background: College: Bachelor of Science: Psychology Xavier University (Ateneo De Cagayan) Cagayan De Oro City, Philippines High School: KONG HUA School Kauswagan, Cagayan de Oro City, Philippines Services Rendered/Work Experiences: GlobalTranz - Customer Service Representa ve • Tracking shipments and scheduling courier pick-ups Boston West Realty - Execu ve Assistant ti ti ti ti ti ti ti • Setting up schedules, meetings, appointments, follow-up clients Red Pocket Mobile - Customer Service Representa ve • Answered incoming calls and support customer inquiries about the product, billing and technical issues • Inbound Customer Service Representative Crown Communi es (Cagayan) Inc. - Receivables Management Group • • • • Regular Employee Administrative Support Real Estate Monitor monthly collection efficiency rate and last issued checks of clients, receive monthly amortization thru cash payments, send letters or make house-to-house visits to delinquent clients JustChou.com - Customer Service Representa ve December 2022 - March 2023 • Part-Time • Answering Emails, Processing cancellations and returns, Tracking orders and Fulfilling orders. Recharge Co LTD - Customer Service December 2022 - January 2023 • Answering emails, Managing social Media Accounts and Answering Phone Support Handle Shopify + Amazon Customer Service For E-commerce Brand - Virtual Assistant December 2022 - January 2023 • Handling customer service for Amazon Accounts via seller central. • Handling email correspondence for Shopify stores. • Fulfill orders and making sure that SKU's and inventory matches in Amazon inventory. VA to Handle Shopify + Amazon Customer Service for E-commerce brand December 22 - 2023 - January 24, 2024 ti ti Handling customer service for our Amazon Accounts via seller central in a timely manner Handling email correspondence for our Shopify stores Basic knowledge of Shopify to be able to fulfill orders there, as well as make sure that SKU's and inventory matches our Amazon inventory. ti • • • DMK Interna onal Pty Ltd - Customer Service / Administra on Assistant May 22, 2023 - Feb 21, 2024 • • • • • • • • • • • • Provide customer service as first point of contact (When Available) Excellent communication skills Respond to live chat, emails and phone calls (When Available) Invoicing of Shopify orders (MYOB) Schedule meetings, Both In-person and video conference Book travel and accommodations Book exhibitions / trade shows & events Customer and client record keeping Organize company calendars. Perform market research when required. Schedule and publish daily (e.g., Instagram/Facebook/TikTok content provided. Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency. Communicate with followers, respond to social comment's and monitor customer reviews and hide negative comments • Invoicing Department - Customer Support / Virtual Assistant Jan 4, 2022 - Feb 21, 2024 • • • • Data Entry Track down pending invoices for the services they have provided. Outbound calls Email Support TIPXY - Sales Appointment Se er October 2, 2023 - April 13, 2024 • Online platform that sells spirits and I will reach out to prospective distilleries to sign up for our platform. Email and follow up with prospective clients. Data Entry • • Symplr - Customer Support Representa ve Oct 1, 2024 - Dec 31, 2024 • • ti • • ti • ti Answer a high volume of calls while utilizing a multi-line telephone switchboard. Review and process various electronic documents and information such as vendor images, health records, safety trainings, insurance, and other hospital specific requirements. Provide exceptional customer service by evaluating inquires in order to provide the most useful and appropriate information to vendor representatives. Answer LIVE online chats in a quick and confident manner. Process emails in a timely manner and respond clearly and effectively over the phone and in writing. Manage, organize, and update important data using multiple database applications. Maintain regular consistent and professional attendance, punctuality, and performance. tt • • Skills and Others: • Excellent Communica on Skills • Ar cle Wri ng • Knowledgeable in computer opera ons (MS Word, Excel, PowerPoint, Adobe PageMaker) - Making of posters, brochures, lea ets and yers • Competent pro ciency in English communica on (wri en and spoke • Social Media Networking • Basic WordPress, and HTML • Knowledgeable in MailChimp, Infusionso and Quickbooks applica on ti fl tt fl ti f ti ti fi ti ti ti • Email Marke ng and Email Support