Liz Mendes Ferreira-facebook.com/heyheylizzie
+55 -
hey.lizzie
twitter.com/papeldebala
Fields of Interest: Client support and solution, Social Media, Writing and
editing online content, Media planning
Portuguese
English
Spanish
Photoshop
Illustrator
Wordpress
Social Media
Magento
Camtasia Studio
HTML
CSS
SEO
July/2016 - December/2016
Flow e-Commerce - Support Analyst
Main activities: Customer service and client
support, ticket resolution (using Freshdesk)
referring to Magento stores, worked alongside
the team to translate and adapt Magento
version 2
March/2016 - July/2016
CERAT/BR - Support Analyst
Main activities: Technological assistance and
customer service for clients of one of the Brazil’s
biggest state-owned bank
2015 - 2016
Quem Casa Quer - Social Media and
Support Analyst
Main activities: Content production for the
store’s social media profiles (e-commerce),
customer service (e-mails and online Chat),
production of basic design itens
2013
Exchange student in United States
Graduated Masters at ELS - Thousand Oaks
(California)
2012
Revista G Size
Main activities: help in the development of the
magazine's journalistic part, production of
content, editing and revision of the texts of the
first edition
2012
Awards “Projeto Integrador” (IESB)
1st Place - 7º Semester
1st Place - General - Journalism
2011
Revista Persona Mulher - Freelancer
Main activities: Fact checking and composing of articles, audio transcription,
article review and editing
2011
Agência Experimental IESB - Intern
Main activities: Fact checking and composing
of articles and interviews for university’s
institutional website
2009 - 2010
Gaterlist - Intern
Main activities: Follow up on mailing
lists, writing, producing and editing
content for the company’s promotional
website, production of e-mail marketing
campaigns
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Graduated in Social Comunication - Enfasis in Journalism
Centro Universitário IESB
2004
CNA - Itapira/SP
Mucho Más Certification, Intermediate
Spanish Course Completion
CERTIFICATIONS
Content Production for Web - Rock Content
Google Adwords Specialist
