Lisa Marangon

LISA MARANGON STRATEGIC OPERATIONS LEADER OBJECTIVE EDUCATION Act as a strategic leader in the operations area. UNIVERSITY OF BOLOGNA, ITALY – Law Completed – 1995 to 2000 CONTACT LANGUAGES TELEPHONE: - E-MAIL:-      Italian – Native Portuguese – Fluent English – Advanced French – Basic Spanish – Intermediate São Paulo, SP, Brazil WORK EXPERIENCE ADDITIONAL INFORMATION   Italian, resident in Brazil since 2007 with a permanent visa. Availability to work in person and remotely. PLAZA PREMIUM GROUP | SÃO PAULO, BRAZIL – Feb/2017 to Aug/2024 OPERATIONS MANAGER   RESULTS AND AWARDS    "Golden Ticket" Award in 2002 for the Warner Village Cinema in Milan, elected the best cinema in Northern Italy; "Passageiro de primeira" Award in 2022 and 2023 for the Plaza Premium Lounge in Guarulhos, São Paulo, Brazil, elected the best VIP lounge of domestic departures terminals in Brazil; "Passageiro de primeira" Award in 2023 for Visa Infinite Lounge, managed by Plaza Premium Group, as the best VIP lounge in Brazil up to 120 seats in the international departures terminals;         Responsible for the operation of VIP lounges located at the International Airports of São Paulo (GRU) and Rio de Janeiro (GIG). Successful implementation of several VIP lounges in airports, maintaining an interface with the internal areas involved (HR, finance, maintenance, purchasing, commercial) and external areas (airport authorities), ensuring that the implementation was delivered with quality, within budget and deadline. Pioneering Meet & Assist services. Formulate strategic, operational and financial objectives. Monitor KPIs. People management (around 700 people), working in recruitment, training and daily leadership with specific feedback and in development cycles. Develop processes to ensure high standards of customer service and EBITDA and cost control targets. Optimization of existing operational service processes through the implementation of customer and employee feedback by applying NPS surveys. Collaborate with Management to develop financial, operational and commercial strategies. Organization of daily work, seeking to optimize time and avoid unforeseen events.    Commercial relationship with airlines and commercial partners (financial institutions, credit card operators, airport authorities). Managed food and beverage services and was responsible for analyzing and defining the catering supplier while maintaining quality controls. PDCA management (continuous improvement) in operational processes. MAIN IMPLEMENTATIONS          Management of Plaza Premium Lounges at Rio de Janeiro International Airport (GIG), Brazil, in 2017. Management of the Star Alliance Lounge at Rio de Janeiro International Airport (GIG), Brazil, in 2017. Implementation, inauguration and management of Plaza Premium Lounges at São Paulo International Airport (GRU), Brazil, in 2021. Implementation and management of the Meet and Assist service at São Paulo International Airport (GRU), Brazil, in 2021. Implementation, opening and management of the Visa Infinite Lounge at São Paulo International Airport (GRU), Brazil, in 2022. Management of Visa Infinite Fast Pass at São Paulo International Airport (GRU), Brazil, in 2022. Management of the Nomad Vip Lounge at São Paulo International Airport (GRU), Brazil, in 2023. Management of Gol Lounges at São Paulo International Airport (GRU), Brazil, in 2023. Development of the Visa Infinite Lounge expansion project at São Paulo International Airport, Brazil (GRU), in 2024. RIO 2016 (Olympic Games) | RIO DE JANEIRO, BRAZIL – Jun/2016 to Aug/2016 HOSPITALITY MANAGER (TEMPORARY)  Leadership of 50 people.  Responsible for organizing accommodation and services during the stay of foreign journalists. HOTEL ESSENZA | JERICOACOARA, CE - Dec/2014 to Mar/2015 OPERATIONS MANAGER (TEMPORARY)        Responsible for the operations of the luxury Hotel during the soft opening period. Temporary consultancy role during the Hotel's opening period to implement process improvements, team training and improve customer service satisfaction. Implementation of processes and good practices. Clear communication with team members, using easy-tounderstand terminology when providing instructions. EBITDA control. Support and motivate the team in carrying out various tasks as required, ensuring agility and efficiency. People management, working in recruitment, training and daily leadership.  Organization of daily work, seeking to optimize time and avoid unforeseen events. RELAIS RISTORI | VERONA, ITALY - May/2014 to Dec/2014 GENERAL MANAGER  Responsible for the accommodation services offered by the establishment's luxury structure, maintaining a family and a refined atmosphere. LIQUID LOUNGE RESTAURANT | NATAL, BRAZIL - Apr/2012 to Apr/2014 DIRECTOR OF OPERATIONS  Successful implementation restaurant. and management of high-end HOTEL SOMBRA E AGUA FRESCA | PIPA BEACH, NATAL, BRAZIL - Mar/2008 to Mar/2012 GENERAL MANAGER          Financial and purchasing management. Analysis of the company's income and expenses, controlling finances so that operations fit within the available budget. Operational management. Management of the food and beverage sector. Monitoring the unit's daily operations, ensuring that each employee's duties are fulfilled within the company's standards and guidelines. Quality control; Process improvement through the implementation of good practices and team training. Supervision of activities in the company's warehouse, controlling receiving, storage, and delivery operations, ensuring process efficiency. Recruitment and selection of new employees. WARNER VILLAGE CINEMAS | MILAN, ITALY - Oct/1996 to Feb/2007 CINEMA MANAGER          General management of a 16-screen cinema. Responsible for ensuring that operations comply with fire prevention standards. Responsible for security. Preparation of the annual Budget with the Board of Directors. EBITDA targets and cost control. Definition of operational strategies and definition of film session schedules to manage large flows of clients. People management, working in recruitment, training and daily leadership. Support the team in carrying out various tasks as required, ensuring agility and efficiency. Participation in meetings with the team, discussing new processes to improve efficiency and quality of service.