Lisa Jacinta Isabel Leitao

Mobile: - E-mail:-Dubai, UAE LisaLeitaoFerrao Data driven and result-oriented HR professional with almost 10 years of experience acquired in various industries. Strategic business partner to senior management in supporting corporate growth by designing and implementing effective people programs. Catalyst for innovative initiatives that address today’s business challenges of attaining revenue goals, controll ing expenses, and attracting/retaining/developing talent while achieving business profitability objectives. Demonstrated experience in setting up and restructuring companies. Capable of leading organizations going through accelerated growth or rapid change. Strategic partner, business focused, but people centric Highlights Professional Experience • HR Strategy Development and implementation • Succession Planning • Organizational Design • Performance Management • • Talent Acquisition and Retention Employee Relations, Support and conflict resolution • Learning and Development • HR analytics • • • Budget – Forecasting and monitoring labor law knowledge (UAE) Cross-cultural communication • Change Management • • Workforce planning Policy and process Enhancements and Enforcement Expo 2020 Dubai HR Business Partner July 2021 to May 2022 • Partnered with senior leadership to design and execute people strategies in alignment with business objectives, supporting a large workforce during the event's operation. • Led recruitment efforts and optimized the onboarding process for new joiners, ensuring a smooth transition and effective induction schedules. • Managed employee relations, resolving conflicts and fostering positive working relationships, ensuring compliance with UAE labor laws and regulations. • Delivered HR administrative support, including policy updates and performance management, helping streamline operations and increase efficiency. • Acted as the main HR point of contact for managers and employees, providing guidance on HR processes, performance management, and employee development. • Successfully handled difficult employee disputes resulting in a favorable settlement by following established protocols in collaboration with legal counsel • Advised and guided on business unit restructures, workforce planning, succession planning, promotions and transfers Daman Investments LLC (Gargash Group) Financial Services/ Investments, Automotive, Real Estate, Hospitality Group Senior Manager – HR Strategy and Operations February 2019 to September 2020 Strategic Planning • Led the HR strategy development to align with the organization's business priorities, managing a team to deliver HR services across multiple sectors to support the short and long-term organizational goals • Worked closely with business leaders to drive performance management initiatives, coaching managers to enhance team productivity and employee satisfaction. • Analyzed HR metrics to identify trends and provided actionable insights to business leaders, focusing on attrition, retention, and diversity. • Managed change initiatives and supported leadership in adapting to market shifts, ensuring alignment with business goals. • Coordinated key HR projects, including the digitization of HR processes with SAP SF, improving overall departmental efficiency. • Partnered with management to resolve complex employee relations issues mitigating legal risk and ensuring compliance with UAE labor laws and regulations • Streamlined HR processes improving the overall efficiency of HR operations. • Played a key role in creating and nurturing a positive organizational culture 1 • • Provided expert advice on compensation and benefits, leading to the development of a competitive packages tailored to the UAE market Apart from Group senior manager Role, I double-hatted as the Head of Human Resources for Mercedes Benz from May 2019 to June 2020 which meant ensuring the Human Capital plan was in line with the business needs and the group strategy to drive business performance Consulting and Coaching (Trusted Advisor) • Established effective relationships with the business unit leadership teams and increase interaction and collaboration between teams. • Advised and counselled the business unit leaders regarding their behaviors, skills, and competencies, including individual and team development, business decision-making, problem-solving, and general leadership practices. Organization Design/Development & Change Management • Worked proactively to effectively drive organizational change with business unit leaders to understand and influence current and future transformational change. • Effectively prepared managers and leaders to execute change within their business units (e.g., acquisitions, restructuring) by using a consistent strategy. Day to Day Responsibilities • Support the Human Resources Department by partnering with the business to execute the People Strategy; • Point of contact for leaders and employees on all relevant People matters; • Lead the talent Acquisition team on recruitment process of all positions across the group • Oversee with the Rewards team in all employee compensation & benefits matters including Insurance management and renewals; • Lead and ensure the execution of employee engagement initiatives. Amanat Holding PJSC Healthcare and education investment company and the only publicly listed company Consultant – Human Resource and Support Services March to October 2018 • Provided strategic HR direction and implemented policies that aligned with organizational goals. • Supported senior stakeholders with HR projects, including employee relations, performance management, and organizational development. • Delivered HR reports and analytics, advising leadership on key HR metrics and offering solutions to improve processes. • Led recruitment and onboarding efforts, ensuring that new employees were successfully integrated into the organization. • Developed relationships with business leaders, acting as a trusted advisor and coach to influence their decisions. • Rolled out a comprehensive employee orientation program Dubai Holding LLC Hotels and hospitality, property development, business parks/telecoms and financial services/investment companies. Manager – Human Resources March 2007 – July 2016 • Responsible for overlooking the day to day HR operations for the corporate center • As founder member, I crafted and implemented Dunai Holding’s first comprehensive onboarding process • Responsible for researching, analyzing, developing and implementing all policies, procedures and the execution of HR processes. • Responsible for writing job descriptions and conducting job evaluations and maintaining an up to date Organisation chart • Responsible for developing and Managing the Manpower & Opex Budgets including monitoring monthly payroll expenses for the company and controlled departmental expenditure within budgetary limitations and approval processes. • Main point of contact for all HR Audit. • Managed the company-wide employee engagement activities to promote a healthy working environment and foster company values and culture, keeping the wellbeing of employees through HR initiatives and event planning. 2 • • • • • • • • • • • • • • • • • • • Certifications and Trainings Professional Membership Education • Managed the medical insurance scheme for the Dubai Holding Group. Managed the Roll out of personal Development plans (PDP) across all positions within Dubai Holding Corporate. Managed all disciplinary and grievances as per procedure and served as an arbitrary between employee and HR Launched a comprehensive orientation program to ease new employees into their jobs Responsible for end to end on-boarding and off boarding processes Made a huge impact in improving employee relations and creating a positive and cooperative environment through open and honest communications, staff meetings and social events Conducted policy awareness sessions throughout all the business units Supported Emiratisation by hiring and developing UAE nationals. Handled head hunting and sourcing through various mediums for critical positions across the organizations. HR systems strategy lead, responsible for all major HR system developments across the Group Functional lead on the development, deployment and optimization of HR systems across all business units, including deploying Oracle HRMS, Payroll and Self Service. Overlooked the Dubai Holding Group sports meet bringing together over 2000 employees. Advising and coaching managers on people management matters whilst complying with Employment Law Responsible for keeping the Directors, Managers and staff abreast with the latest Human Capital development within the Organisation. Managed PRO activities ensuring compliance to all government labor laws. Supervised the implementation for the oracle R12 project for the group. Executed the restructuring of the corporate office by evaluating jobs and the employees Implemented the new grading structure in the Holding Implemented the Performance Management System for the holding. • • • Certification in Compensation and Benefits Manager Certificate in Job Analysis and Description, Job Evaluation and grades by Robert Mosley Certificate in Job Analysis by Hay Group Hay Group - Job Evaluation, HR Managers (Nov 2010) Lominger Tool Kit Certification – Leadership Architect, Development Planner, Choices/potential assessment, Recruiting Architect, Strategic Effectiveness Architect, Team Architect – Lominger International (Sep 2010) Certificate in Ergonomic Workplace Analysis NLP(Neuro Linguistic Programming) at work organized by KPMG in the year 2006 Corporate Etiquette through KPMG in the year 2006 • Associate, Chartered Institute of Personnel and Development (CIPD), UK • • • • Currently enrolled (2025) for CIPD Level 7 Advanced Diploma in Strategic People Management Program (18 months) CIPD - Chartered Institute of Personnel and Development - Diploma in Human Resources Practice – 2012 Bachelor of Business Administration in Human Resource Management Ramakrishna Mahadeva Higher Secondary School - Higher Secondary School - 1998 Computer skills Proficient in: MS Office, Oracle, SAP SF. Hobbies Traveling, cooking and flower making Personal Information DOB: July. 7th 1981 Nationality: Indian Holding UAE Driving License 3