LINUS RIO ZIEDREYK C.
SANTOS
TOP PERFORMER BANKER/VA/CSR
PROFESSIONAL SUMMARY
Productive Individual With Harnessed and Improved Skills
In Handling Multiple and Complex Concerns And Providing
Satisfactory Service for Both Customer Relations and the
Business/Client/Company.
EDUCATION
Far Eastern University
BA
IN
COMMUNICATION
MAJOR
IN
CONVERGENT
MEDIA Institute of Arts and
Sciences – College of Mass
Communication
WORK EXPERIENCES
Phone Banker
November 2023 - April 2025
Wells Fargo EGS LLC
RESOURCES DRIVEN
Managing customers accounts in terms of their current
balances and promotional offers.
Providing assistance for any account changes and
preferences.
Taking calls from merchants with proper release of
information.
Providing clear and concise information on current status
and what can further improve on customers account.
Well informed in providing accurate timeframes for
customers for any time related concerns and resolutions.
Following and strictly executing procedural changes and
release of information to customers such as disclosures,
account maintenance, and privacy affiliated changes.
Cross referencing information from procedures/changes
by other departments/account handlers to ensure proper
managing of accounts with respect to employee conduct
and prvacy policy for clients.
PROCEDURE
FOCUSED
Email Support
Zirtual
-
SKILLS
COMMUNICATION
SKILLS
ADAPTABILITY
EXCEPTIONAL
COMMITMENT TO
WORK
TIME MANAGING
ACHIEVEMENTS
QUANTRICS
-NPS ROCKSTAR FOR 3
CONSECUTIVE MONTHS
-MOST COLLABORATIVE
WELLS FARGO
-NPS IDOL FOR 2 MONTHS
-AHT IDOL FOR 6 MONTHS
October 2023 - December 2024
Managed a huge amount of emails for a client that
focuses on customer relations and feedback.
Examining emails thoroughly and deriving proper
responses, to further resolve customer concerns
efficiently.
Keeping track of urgent emails to make sure
everything is on schedule.
Managed a bit of appointment setting for instances,
that the clients or other colleagues have crowded
schedules.
Staying in touch with client to give them updates on
what has been accomplished.
Social Media Management
KYostinV-Alty
March 2023 September 2023
Had opportunities for content managing/social media
stategies, specifically focusing on data gathering and
players feedback.
As someone who also experiences the game/content we
make, i also had a huge contribution on player experience
apart from the data gathering i produce.
Had a huge impact on my time management skills,
staying in schedule is a must here as well due to the fact
that every patches/updates are within a month, rarely biweekly.
Customer Service
March 2022 - March 2023
Representative
Quantrics Enterprises Inc.
Taking and resolving complex concerns
regarding bills of customers
Up selling new products for customers that can
better provide convenience for customers.
Providing assistance for general inquiries or
future planning for customers products that
will satisfy customers further.
Following accurate procedure and delivering
direct and proper resolutions for customers.
