Linet Gatwiri Kiambi

Linet Kiambi Virtual Assistant CONTACT _________________________  Nairobi, Kenya (Open to Remote) WORK EXPERIENCE  _______________________________________________________________  Kugali Media, London, UK Administrative and Sales Associate 11/2022– 11/2023       SKILLS Implemented efficient scheduling system, reducing time spent on administrative tasks by 25%, allowing CEO to focus on high-level decision-making and driving company growth. Enhanced customer experience by developing a comprehensive knowledge base, reducing email volume by 40% and empowering customers to self-serve. Orchestrated process improvements, reducing meeting preparation time by 20% and ensuring punctuality through effective coordination and implementation of automated scheduling tools. Spearheaded a highly successful collaboration initiative, leveraging the expertise of 10+ consultants and project staff. Resulted in a noteworthy 20% improvement in compliance rates and a substantial 15% reduction in administrative bottlenecks, revolutionizing project operations for increased efficiency and productivity. Revitalized marketing content creation and email marketing for Kickstarter campaigns, culminating in a 30% surge in engagement metrics, including open rates and click-through rates, ultimately propelling a formidable 25% increase in overall campaign conversion rates. Managed seamless communication on behalf of the executive, achieving a 15% reduction in response time for effective handling of diverse communication channels. Africa Digital Media Institute, Nairobi, Kenya Front Office Administrator 01/2022- 11/2022       --www.linkedin.com/in/linetga twirikiambi Created knowledge base of 80 internal resources, improving employee onboarding and reducing time spent per project on administrative tasks by 40%. Streamlined travel logistics through efficient scheduling, costeffective arrangements, and negotiation of discounted rates; successfully achieved a 15% reduction in travel expenses while ensuring seamless and punctual executive travel. Developed and executed a comprehensive executive support strategy, resulting in a 15% reduction in administrative workload and freeing up valuable time for strategic initiatives. Spearheaded the planning and flawless execution of 50+ impactful meetings and conferences. Implemented streamlined processes and meeting management tools, leading to a 20% reduction in meeting duration and improved decision-making. Stakeholder satisfaction reached an all-time high. Achieved an exceptional 20% increase in customer satisfaction ratings by actively listening to customer concerns, swiftly _________________________ Hard Skills:  Customer Experience  File and Document Organization  Email Management  Event coordination  Office Administration  Calendar Management  Data Analysis  Data Entry  Social Media  Executive Support  Project Management  Office Administration  Research Tools and Software:  Hub-spot  Google suit  Shopify  Share-point  Click up  Confluence  Microsoft Office suite  Monday.com EDUCATION _________________________ Jomo Kenyatta University of Agriculture & Technology  Bachelor of Science Information Technology Nairobi, Kenya — 01/2017Present  resolving issues, and fostering strong interpersonal connections; resulting in lasting customer relationships and transforming negative experiences into positive outcomes. Elevated from Front Office Assistant to Front Office Administrator, driving operational excellence through a demonstrated track record of exceptional performance, superior organizational skills, and commitment to enhancing administrative efficiency. Lion Claws Security Company, Nairobi, Kenya Administrative Project Support 06/2020 – 01/2022      Conducted thorough research, producing 20+ comprehensive reports on market analysis, competitor assessments, and strategic improvement recommendations. These reports facilitated data-driven decision-making and contributed to a remarkable 15% increase in company growth over a 12-month period. Optimized administrative processes by implementing automated email templates and standardized correspondence guidelines, resulting in a 40% reduction in response time and increased consistency in professional communication across the organization. Streamlined and synchronized intricate project schedules, expertly organizing 100+ meetings and optimizing travel arrangements for project managers; successfully reduced scheduling conflicts by 30% and improved travel efficiency by 25%. Reviewed and approved 250+ financial transactions (payments) made by the company to various suppliers and service providers. Consulted with senior management in the implementation of administrative policies, procedures, and practices for daily operations of the office which increased outputs by 20%. PREVIOUS EXPERIENCE Salesperson, Mackphilisa Technologies, Nairobi, Kenya 07/2018- 04/2020 OTHER _________________________  Diploma in Customer service(2021)  Diploma in Business Administration(2023)  Certificate in Information Systems(2021)  Introduction to Excel (2022) LANGUAGES _________________________  English  Swahili