Linet Gatwiri Kiambi

Experienced Administrative and Customer Service Specialist with a proven track record of optimizing project efficiency and elevating client satisfaction. Proficient in streamlining operations and communication, resulting in a notable 15% improvement in project timelines. Adept at leveraging CRM tools to bolster customer relationships, leading to a 25% increase in satisfaction and a 20% rise in repeat business. Skilled in enhancing executive productivity, coordinating meetings, and executing projects. Promoted from Front Office Assistant to Administrator for outstanding organizational and performance capabilities. Proficient in implementing cost-saving measures and utilizing social media strategies for engagement growth. Holds a Diploma in Customer service and relevant certifications.