Eze Linda Somtochukwu
Customer Relationship Manager | Virtual Assistant | Appointment Setter | Customer Success & Support Specialist
📞 - | 📧-
Professional Summary
Proactive and results-driven Customer Relationship Manager and Virtual Assistant with over 6 years of experience delivering exceptional client support, managing schedules, and boosting customer satisfaction. Skilled in appointment setting, CRM tools, and remote assistance, I consistently exceed expectations by offering efficient solutions and seamless communication. Adept at juggling multiple priorities in fast-paced environments with professionalism and attention to detail. I’m passionate about helping businesses grow by ensuring their clients are heard, valued, and supported. Ready to bring dedication and excellence to your team on Upwork and beyond.
Key Skills
• Customer Relationship Management
• Appointment Scheduling
• Calendar Management
• Client Communication
• Email management
• Customer Support & Issue Resolution
• Administrative & Virtual Assistance
• Attention to Detail
• Data Entry & Record Keeping
• Lead Generation & Follow-Up
• Problem Solving & Conflict Resolution
• Multitasking in Fast-Paced Environments
• E commerce
• Time management
• Confidentiality and discretion
• CRM software proficiency
• Brand management
• Task prioritization
• Project coordination
• Strong Communication skills
• Leadership skills
• Excellent team player
• Logical and critical thinking
• Passion for technology
• Strong ownership of customer issues
• Networking skills
• Handle challenging customer situations
Tools & Software
• CRM Platforms: HubSpot, Zendesk, Freshdesk, Pipeliner CRM
• Project Management: Trello, Monday.com, Asana, ClickUp
• Appointment Scheduling: Calendly, Picktime, Doodle, Acuity Scheduling, Bookafy, SimplyBook.me
• Remote Access & Support: LogMeIn, TeamViewer, AnyDesk
• Sales & Outreach: Apollo.io, Mailchimp, Lemlist
• Communication: Slack, Zoom, Microsoft Teams, Google Meet
• Productivity & Automation: Google Workspace, Microsoft Office Suite, Notion, ChatGPT, Zapier, Canva, saleforce
• File Sharing & Collaboration: Google Drive, Dropbox
• Social Media Tools: Buffer, Hootsuite
Work Experience
Customer Success Representative
Pentagon pharmacy and stores
Jan 2020 – Jun 2025
• Fostered strong customer relationships through outstanding service.
• Maintained accurate records of sales and client interactions.
• Ensured high customer satisfaction by providing product recommendations and addressing concerns.
• First point of contact for all customers
• Email support for company feedback
• Onboarding new staff on customer feedback management and query response
• Contributing to sales event and performing related tasks required
• Resolved all queries via call or on-site
• Assist customers get familiar with new products
• Clearly explain the features, advantages and benefits of a product
• Tailoring a product presentation to suit the specific needs of a customer
• Follow up regularly to ensure customer satisfaction and repeat business
• Manage price concerns, negotiate terms and finalize deals on a product with customers and supplier’s
• Monitor market trend and customer needs
• Deliver actionable customer feedback to marketing team
• Share strategies and customers concern to team members to improve results
Accounting Officer
pentagon pharmacy and stores
Feb 2018 – Jan 2020
• Spearheaded innovative sales strategies to increase market share and visibility.
• Participated in trade shows to enhance brand recognition.
• Managed accurate bookkeeping and payroll systems.
• Conducted internal audits to ensure compliance with financial regulations.
• Organize receipts, invoices and expense documentation
• Forecast future income, expenses and profitability
• Keep track of tax deadlines and regulatory changes
• Maintain accurate financial records by logging daily transaction into accounting system
• Ensure financial integrity by keeping books current
• Identify opportunities to enhance financial controls and systems and propose enhancement for better financial management and improvement
• Calculate salaries, deductions, bonuses of all employer
• Monitor and manage receivables and payables
• Actively follow up on invoices to minimize delays
• Identify trends, inefficiencies, and areas for cost cutting or investment.
Customer service
Bezalee rentals and travels
Jan 2016 – Dec 2017
• Provide top-notch support via phone, email, chat, or social media.
• Troubleshoot issues, address complaints, and resolve technical problems promptly.
• Help customers understand how to use a product
• Provide a warm and welcoming experience for clients, guests, and vendors.
• Direct visitors to their destination or waiting area
• Manage incoming calls, address inquiries, and direct calls to the relevant department or personnel.
• Take precise messages and follow up as needed.
• Manage calendars and schedule appointments or meetings.
• Confirm, reschedule, or cancel bookings as needed.
• Notify CEO of appointments, deliveries, or guest arrivals.
• Support with admin duties when needed.
Education
Higher National Diploma (HND), Accountancy
Federal Polytechnic Oko —-
National Diploma (ND), Accountancy
Federal Polytechnic Oko —-
