Linda Somtochukwu Eze

Is your workload becoming too overwhelming to stay productive? Are customer complaints piling up, queries going unanswered, and your churn rate increasing daily? If your answer is yes, then what you need is a tech-savvy Virtual Assistant who can work independently, stay organized under pressure, and deliver outstanding results.

Hi, I’m a tech savvy reliable and dedicated Customer service and Virtual Assistant with over 8 years of diverse experience supporting executives, startup founder, CEO and entrepreneur to scale and retain their customers through exceptional service and administrative support by taking away all stress away from them

MY EXPERTISE INCLUDES

CUSTOMER SERVICE & CUSTOMER SURPORT

• Proficient in top CRM platforms including HubSpot, Zendesk, Zoho, Salesforce, and Freshdesk and more

• Responding professionally to emails, live chats, and support tickets, calls

• Managing customer communications, online reviews, and customer satisfaction metrics

• Handling order tracking, returns, and eCommerce support

• Creating and managing customer databases and helpdesks

• Skilled in reducing churn rate and improving retention through proactive support

• Troubleshooting basic tech issues for customers

• Creating support documentation and FAQs

• Managing onboarding and product walkthroughs

• Tech stack support (Zoom, Google Workspace, Slack, Chrome Extensions)

VIRTUAL ASSISTANT

• Email and calendar management

• Appointment setting and meeting scheduling

• Data entry, web research, and data scraping

• Travel planning and booking

• Document creation, formatting, and online filing

• Product listing on Amazon, Etsy, Shopify

• Inventory tracking and updates

• Order processing and fulfillment support

• Basic bookkeeping and invoice tracking

• File management and reporting

• Expense monitoring and spreadsheet management

• LinkedIn outreach and lead nurturing

• Community management – replying to DMs and comments

• Managing and growing engagement across platforms

ZENDESK

• Proficient in navigating the Zendesk dashboard for multi-channel customer support

• Creating and managing tickets, assigning priorities, and ensuring timely resolution

• Using Zendesk macros, triggers, and automations to streamline workflow

• Monitoring and improving key metrics like first response time

• Generating and analyzing reports for customer service performance

HUBSPOT

• Skilled in using HubSpot CRM to manage contacts, deals, pipelines, and tasks

• Creating and scheduling marketing emails and workflows

• Managing customer interactions across emails, forms, and chat

• Tracking leads and maintaining up-to-date CRM records

• Running reports to analyze customer behavior and sales funnel performance

I’m proficient with premium tools like Zoho, Zendesk, Mailchimp, Slack, Zoom, Chatbot, Acuity, Calendly, HubSpot, Trello, LinkedIn, Salesforce, ClickUp, Asana, Monday.com, Xero, QuickBooks, Google Sheets, Shopify, and many others. I also pick up new tools very quickly.

Hiring a strong support system like me means saying goodbye to administrative overwhelm, I’ll help you ensure your customers feel valued and supported, while you focus on what truly matters, growing your business and enjoying a healthier, more balanced life.

Don’t just scroll by

Let’s talk about your project needs and how I can step in to lighten your load and help you work less and rest more.

I look forward to hearing more about your ideas and how I can support you.