Linda Shinaywa

Linda M. Shinaywa P.O. Box- Nairobi, Kenya Mobile:- Email:- Personal Profile I’m a business management graduate with a focus on finance and banking, and I’ve gathered hands-on experience in customer service and administrative roles. Over the years, I’ve developed a passion for clear communication, solving problems efficiently, and building meaningful relationships with clients. I’m comfortable using a variety of tools like Google Suite and CRM systems to keep things running smoothly, and I’m always looking for ways to make processes easier. I’m eager to contribute to a team that values empathy, teamwork, and professional growth, like at KAKSI GROUP KE. Career Objectives • I’m excited to use my customer service experience and skills in a role where I can help improve customer satisfaction and team performance. • I want to bring my strong communication abilities and problem-solving skills to contribute to a positive client experience at KAKSI GROUP KE. • My goal is to keep growing professionally, adapting to new challenges, and continuing to support teams in delivering top-notch service. Education • Bachelor’s Business Management (Finance and Banking Major) – Second Class Honors, Moi University (Sept 2015 – Dec 2019) • Certified Public Accountant (CPA) – Part 1 (Ongoing) • Kenya Certificate of Secondary Education (KCSE) – Maasai Girls High School, B- (Feb 2011 – Nov 2014) • Kenya Certificate of Primary Education (KCPE) – Mt. Sinai CMI School, 383 marks (Jan 2002 – Nov 2010) Courses • Virtual Assistant Course – September 2024 to October 2024 • AI Career Essentials Course – November 2024 (6 weeks) Work Experience Customer Service Representative Teleperformance | January 2024 – January 2025 In this role, I was the first point of contact for customers across multiple channels, addressing inquiries and providing solutions with empathy and clarity. I made it a priority to actively listen and resolve issues quickly, ensuring customers felt heard and supported. I used CRM systems to track interactions and followed up with clients to ensure complete satisfaction. My goal was always to leave customers with a positive experience, even in challenging situations. Travel Manager Dream Port January 2024 – April 2024 I coordinated travel arrangements for clients, ensuring all bookings were accurate and issues were resolved promptly. Communication was key in this role, both with clients and vendors, and I found joy in helping people with their travel plans. I learned how to juggle multiple requests while keeping everything organized and on track. Admissions Counselor Atlantic International University June 2022 – December 2023 I helped prospective students understand the admissions process and guided them from their initial inquiries to final enrollment. Using CRM tools, I kept track of every step to ensure no prospect fell through the cracks. It was a rewarding experience to help students make decisions about their futures and ensure they had the information they needed to make informed choices. Customer Service Executive Pure Boutique Supplies Limited March 2022 – May 2022 I handled customer inquiries and ensured that all concerns, whether about orders, returns, or product inquiries, were addressed quickly and professionally. I worked closely with the sales and operations teams to keep everything running smoothly and customers satisfied. Junior Loan Officer Platinum Credit Limited March 2021 – February 2022 I worked with clients to gather the information needed for loan applications and explained the process clearly. I also made sure all documents were in order for timely processing and followed up with clients to ensure they understood the next steps. Treasury Department Intern Gulf African Bank March 2018 – May 2018 In this internship, I assisted the treasury team with financial reporting and market updates. I communicated with clients about foreign exchange rates and handled various administrative tasks, which gave me a deep dive into the banking industry. Skills • Communication: I pride myself on being able to clearly explain information, whether over the phone, via email, or in person. • Problem-Solving: I’m quick to identify the root cause of issues and find solutions that work for both the customer and the business. • CRM & Tech Tools: I’m comfortable using various CRM tools like HubSpot and communication platforms such as Slack, along with Google Suite. • Self-Motivation & Time Management: I’ve proven my ability to work independently, especially in remote roles, by staying organized and meeting deadlines. • Empathy & Patience: I believe in taking the time to understand customers’ needs and concerns, providing them with the patience and care they deserve. • Multitasking: I’ve successfully managed multiple tasks at once while keeping everything running smoothly and ensuring customer needs are met. Achievements • I’ve received consistent positive feedback from customers, which led to improvements in satisfaction and retention. • I completed a Virtual Assistant course and an AI Career Essentials course, preparing me for the evolving needs of remote customer service roles. • My contributions in previous roles have helped streamline processes, saving time and ensuring smoother operations across departments. Referees • Mr. Joel Tuwey, Lecturer, Moi University Telephone: - • Derrick Monyi, Supervisor, Platinum Credit Limited Telephone: - • Mr. Omar Abdallah, Head of Treasury, Gulf African Bank Telephone: -