Linda Okeoma

LO CONTACT INFORMATION Address: 33 Ferguslie Walk, Paisley, PA1 2RQ Phone Number: - E-mail:- OBJECTIVE I am a performance-driven and highly motivated person with extensive experience in administrative and Customer Service duties. I am a very passionate communicator and have over time developed a high level of problem-solving skills from the series of my customer facing roles with the ability to work creatively and effectively with diverse people to boost productivity as well as promote excellence in the workplace. LINDA OKEOMA CUSTOMER SERVICE ADVISER EXPERIENCE Event Safety Steward Security Scotland UK June 2021 till date ▪ Managing traffic at Covid-19 Testing Site. ▪ Providing a high standard of customer Service to people. ▪ Attending pre-event briefing and putting in place all given instructions. ▪ Answering all questions or concerns while making people feel comfortable. ▪ Worked as part of a team to ensure adherence and a smooth flow of activities. Customer Service Assistant (Remote) CompraMart Supermarket Nigeria 4months Contract - January 2021 - May 2021 ▪ Built sustainable relationships of trust through open and interactive communication ▪ Provided accurate, valid and complete information by using the right methods/tools ▪ Handled complaints, provide appropriate solutions and alternatives within the time limits ▪ Kept records of client interactions, process client accounts and file documents ▪ Followed communication procedures, guidelines and policies ▪ Resolved client complaints via phone, email, mail or social media Administrative Executive Hech and Max October 2016 to December 2020 ▪ ▪ ▪ ▪ ▪ Ensuring the smooth flow of information within the organization, including action monitoring to achieve deadlines. Coordinating staff and maintaining the department performance base by retrieving and collating information. Maintaining and ensuring the safe keeping of corporate documents thereby providing a confidential and efficient filing system. Liaising between the clients and the responsible team on all clients’ service requests. Delivering prompt and professional solutions for client inquiries via phone and mails. SKILLS Customer Service Representative/Receptionist Luxury Villas Group March 2014 to September 2016 ▪ Liaising between the customers and the organization –Customer Service ▪ ▪ –Marketing ▪ –Critical Thinking ▪ Received and greeting walk-in customers in a welcoming manner Responding promptly to customer inquiries by telephone, electronically and face to face Handling and resolving customer complaints while escalating it to the appropriate office where necessary. Obtaining and evaluating all relevant data to handle product and service inquiries Processing customers’ orders and requests Ensuring appropriate deadlines are met as regards customers’ orders Appropriate recording and documentation of all customers transactions –Social Media –Proficiency in Microsoft Office suite: Word, Excel and PowerPoint –Strong communication and interpersonal relations –Organization, project management and multi-tasking skills –Excellent leadership and ▪ ▪ ▪ Team Member (Waitress and Kitchen Assistant) Victory Payless Cafe May 2006 – February 2013 ▪ ▪ ▪ ▪ ▪ Served consumers with courtesy and professionalism Assisted the catering staff from time to time and when necessary Cleaned kitchen to the company’s exact standards and working to time frames set by the company Sanitizing and cleaning restrooms Maintaining sanitary and hygienic conditions problem-solving skills –Effective time management and teamwork ability –Effective listening EDUCATION University of the West of Scotland January 2021 – May 2022 MSc Digital Marketing Distinction (Predicted) University of Ibadan 2008 - 2012 B.A Communication and Language Arts (Second Class Honours) Specialized in Public and Interpersonal Relations. Our Lady of Apostles Secondary School Yaba, Lagos 2000 – 2006 Senior School Certificate Examination (SSCE) REFEREES [AVAILABLE UPON REQUEST]