Linda Okeoma

I am a performance-driven and highly motivated person with extensive experience in administrative and Customer Service duties. I am a very passionate communicator and have over time developed a high level of problem-solving skills from the series of my customer facing roles with the ability to work creatively and effectively with diverse people to boost productivity as well as promote excellence in the workplace.

I have handled several customer service roles both physically ad remotely where I took charge of liaising between the customers and the organisation in which I worked for and this included being a major point of contact via calls. I have now grown to become an in-depth problem solver and a “one call away” person.

Below are some key related experiences and my job description:

Customer Service Assistant (Remote) CompraMart Supermarket Nigeria 4months Contract - January 2021 - May 2021

▪ Built sustainable relationships of trust through open and interactive communication

▪ Provided accurate, valid and complete information by using the right methods/tools

▪ Handled complaints, provide appropriate solutions and alternatives within the time limits

▪ Kept records of client interactions, process client accounts and file documents

▪ Followed communication procedures, guidelines and policies

▪ Resolved client complaints via phone, email, mail or social media

Customer Service Representative/Receptionist

March 2014 to September 2016

▪ Liaising between the customers and the organization

▪ Received and greeting walk-in customers in a welcoming manner

▪ Responding promptly to customer inquiries by telephone, electronically

and face to face

▪ Handling and resolving customer complaints while escalating it to the

appropriate office where necessary.

▪ Obtaining and evaluating all relevant data to handle product and service

inquiries

▪ Processing customers’ orders and requests

▪ Ensuring appropriate deadlines are met as regards customers’ orders

▪ Appropriate recording and documentation of all customers transactions.

With all certainty and counting on my experience, I have grown to regularly achieve excellence in all of my given roles.