Linda Nnona
Automation Specialist | CRM & Workflow Expert | Business Development
Phone: - | Email:- Linkedin.Url | Enugu, Nigeria.
PROFESSIONAL SUMMARY
Automation Specialist with 4 years of experience optimizing sales and business operations through workflow
and CRM automation. Skilled in designing and implementing systems that convert raw leads into organized
opportunities, streamline follow-ups, and ensure efficient pipeline management. Exceptional attention to
detail, with a strong focus on monitoring and testing automation logic to guarantee reliability. Proven ability
to collaborate effectively with remote teams across multiple time zones.
TECHNICAL SKILLS
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CRM Configuration & Workflow Automation | Lead Management & Pipeline Automation.
No-Code / Low-Code Automation Tools (Make.com, Zapier, GoHighLevel, Monday.com).
Automation Testing & Monitoring | Data Tracking, Reporting & Dashboards.
System Integrations & Data Sync | Automated Follow-Up & Engagement Workflows.
Workflow Documentation | Sales Operations Support | HubSpot CRM Expertise.
WORK EXPERIENCE
Business Developer / Automation Specialist
Lexicon USA [Lagos Branch] Lagos, Nigeria
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Boosted engagement efficiency by 40% by implementing automated workflows for lead
tracking and follow-ups.
Improved outreach targeting by analyzing prospect and campaign data to make engagement
smarter and more strategic.
Secured consistent communication by designing and executing professional messaging
workflows.
Simplified CRM systems, organizing engagement history and ensuring timely follow-ups to
maintain strong lead management.
Boosted business development efforts by preparing detailed prospect information to support
negotiations and strengthen client relationships.
Improved workflow reliability by regularly monitoring and refining processes to ensure
steady, consistent results.
Business Development Rep | Remote
The Nesma Group Miami, USA
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March 2024 – Dec 2025
October 2024 – Sept 2025
Increased lead generation by executing targeted prospect research and outbound engagement
through cold calling and email campaigns, successfully qualifying high-potential leads.
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Enhanced outreach workflows, managing an average of 200 outbound calls daily and
consistent cold email follow-ups to maintain engagement.
Achieved high appointment booking success, analyzing engagement data to secure 5-7
qualified appointments per month with a 65% show-up rate.
Optimized CRM usage, configuring and tracking lead status, email responses, call outcomes,
and follow-up actions to ensure accurate record-keeping and timely engagement.
Automated follow-up processes, creating sequences and reminders that ensured consistent
outreach and improved engagement efficiency.
Enhanced team collaboration, working closely with marketing and account management
teams to align messaging with digital service offerings and increase overall outreach
effectiveness.
CORE COMPETENCIES
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Sales and Lead Generation: Expertise in generating, qualifying, and nurturing leads using
platforms like Apollo.io, Lemlist, Snov.io, and LinkedIn Sales Navigator. Skilled in using tools
like PhantomBuster, Clay (Go-to-Market), and Crunchbase to identify prospects and drive
engagement.
CRM and Workflow Automation: Proficient in automating sales processes and workflows
using Zapier, Make.com, Airtable, and Monday.com. Experience with managing CRM data and
creating seamless integrations to optimize sales pipelines and team collaboration.
Email Marketing and Campaigns: Experience in email marketing and automation with
Mailchimp, Smartlead, NeverBounce, and ZeroBounce to ensure effective outreach, clean data,
and improved email deliverability.
Sales Analytics and Reporting: Ability to analyze engagement and sales data to track
performance and optimize outreach strategies using tools like Tracxn, Hunter, and Crunchbase
for in-depth market research and insights.
Collaboration and Communication: Skilled in managing remote teams and collaborating
using Slack, Trello, and HubSpot for efficient communication and project management.
EDUCATION
BSc. Public Administration
Enugu State University of Science and Technology | Enugu State, Nigeria | 2017
CERTIFICATES
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Automation | Make.com | 2025
Automation | Zapier | 2025
Automation | Airtable | 2025
Sales: Handling Objections | LinkedIn | 2024
B2B Sales Strategy: Winning Plays for Big Contracts | LinkedIn | 2025
SOFT SKILLS
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Analytical Thinking | Problem-Solving | Attention to Detail | Team Collaboration.
Self-Motivation | Organizational Skills | Target-Driven | Relationship Management.
Clear Written & Verbal Communication | Adaptability to Changing Environments.
Time Management | Process-Oriented Mindset.
