LINDA IROKA
KARU, ABUJA-, eazylinda200@gmail, lindairoka0911
PROFESSIONAL SUMMARY_____________________________________________________________
Exceptionally skilled, resourceful and seasoned Customer service representative with over 3 years of
comprehensive knowledge of Virtual assistance, IT support and customer support. I possess an innate
ability to solve problems and a deep understanding of IT systems, enabling me to address technical
issues with confidence and the delivery of timely and effective responses to customer concerns.
Committed to providing exceptional support and enhancing customer satisfaction through efficient and
empathetic service delivery by leveraging on a people-centric approach and strong interpersonal skills.
Seeking to contribute my skills and knowledge to a dynamic team focused on excellence in customer
service.
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SKILLS
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Customer support
CRM and Project management software proficiency
Project and event coordination
Communication
Google workspace
Microsoft office
Document management
Time management
E-mail management
Data analysis
Calendar management
Administrative support
Task prioritization
Lead generation
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WORK HISTORY
6/2020-7/2024
Customer service representative
L’adorn beauty hub
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Processed customer orders accurately, whether in-person, over the
phone or online and achieved great customer engagement
Addressed and resolved customer complaints by implementing an
effective and empathetic listening approach to ensure customer
success
Encouraged customers to try additional products or suggest
complementary beauty products (upselling and cross-selling) that
improved the brand's visibility
Scheduled and coordinated appointments or reservations between
prospects and beauticians when applicable, resulting to increase in
revenue when deals are closed
Communicated and collaborated with other departments (production,
marketing) assisting with stock checks and reporting low inventory
levels to the management to increase efficiency in satisfying
customers and in strategy development
Collected customer feedback, identifying and reporting trends in
customer inquiries or complaints to the management which in turn
improved service quality
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11/2019-3/2020
Front desk officer
Ayoola Foods Company
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10/2018-8/2019
Welcomed customers warmly, creating a friendly atmosphere and
this resulted into increased customer satisfaction
. Responded to customer questions about products, services and
company policies through various channels (phone, email, in-person)
that increased public awareness and customer engagement
Addressed, handled and resolved customer complaints, concerns or
issues in a prompt, professional and courteous manner with strict
adherence to the service level agreement
Educated customers, providing detailed information about food
products, including ingredients, nutritional information and
promotions
Ensured cleanliness, maintaining a clean and organized front desk
area and ensured compliance with health and safety standards
Maintained accurate records of customer interactions, feedback and
order history aimed at increasing company's profitability profile
Career Transition Break
To facilitate this transition, I dedicated time to learning through
various certificate trainings that specifically honed my skills in
customer support and IT. I realized that my people-centric skills,
combined with my new found technical knowledge (applications,
data management and user-focused solutions) could allow me to
contribute to IT field in a meaningful way. My goal is to blend my
past experiences in healthcare with my passion for technology,
creating solutions that leave people happier and more satisfied in
their interactions with technology. This career transition is not just a
shift in industries, it's an opportunity for me to merge my
commitment to service with my enthusiasm for innovation. I am
excited to take on this new challenge an make a positive impact in
the IT realm where I can continue to help people while exploring the
dynamic world of technology.
4/2016-9/2016
Student Intern
Nigeria National Petroleum Company
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Participated in field visits to various company facilities, observing and
learning a lot about the practical application of fire safety measures.
• Assisted in in the inspection of and maintenance of fire safety
equipment, such as alarms, extinguishers ensuring that they are
operational and safety compliant
• Participated in tabletop exercises and drills to simulate emergency
situations and evaluate the effectiveness of response plans; helped
maintain records of attendance and training outcomes
• Maintained accurate records of fire safety activities, including
training logs, incident reports and inspection checklists
3/2010-10/2010
Student Intern (Clinical laboratory)
Julius Berger Company
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Assisted in the collection, labeling and preparation of biological
samples (blood, swabs, urine) for testing, following strict health and
safety protocols to ensure sample integrity
Prepared microbiological media and reagents required for bacterial
culture and testing, including autoclaving and sterilizing equipment
Identified micro-organisms by conducting tests, such as biochemical
tests, serological tests and antibiotic sensitivity under the supervision
of an experienced laboratory staff
Collaborated with other laboratory staff to ensure effective
communication and teamwork in handling laboratory tasks
Engaged in educational opportunities, including training sessions
and workshops from experienced microbiologists to enhance
knowledge and skills in microbiological techniques and laboratory
practices
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EDUCATION-
University of Ibadan, Oyo state
MPH, Environmental Health
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Madonna University, Rivers state
B. Sc Microbiology
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Saint Teresa’s College, Ibadan, Oyo state
Senior School leaving certificate
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Ebire Creche Nursery and Primary School
Primary school leaving certificate
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CERTIFICATIONS/TRAININGS
6/2024-8/2024
Digital Witch support community
ON-Demand IT skills
2/2024-6/2024
Ejeh infotech Academy
MS-Office, Google workspace, Data analysis
3/2018-8/2019
SCILS Management Training Academy
Client Relationship management
11/2016-2/2017
Institute of Safety Professionals of Nigeria (ISPON)
General HSE, Level 3
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