YOU MENG LIM
CONTACT INFORMATION
Customer Service Representative
While being a Customer Service Representative in Airlines industries for more than 3 years, I aim
to provide the best solution and alternatives to cater on members/customers' needs with
minimum e ort from members or customers themselves.
Email-Address
As someone who love to travel, I'm constantly looking for better opportunity to learn more about
the world. I am capable of assessing situations and to de ne customer's need in their next and
upcoming trip.
1261, Jalan Pulai Jaya 38, Ba
ndar Pulai Jaya, 81300 Skud
ai, Johor, Malaysia
Phone
While I enjoy working in a team, my teammates too enjoy working along with me with the
in uence of my relaxing personality. I motivate people around me in time of crisis and proactively
provide assistance.
-
Date of birth-
EXPERIENCE
Netherland (Remote
Nationality
Workplace)
Player Support (Epic Games)
5CA
• Manage inbound/outbound email between player(s) and
May 2020 - November 2020
•
•
•
Singapore
September 2019 - April 2020
Epic Games
Troubleshooting for players' technical issue
Assist on refunding/canceling in-app transaction
Manage CSAT to keep within client's expectation
• Manage inbound and outbound call to/from members
•
•
Link
www.linkedin.com/in/edwar
d-you-meng-lim-218a2b16
9
SKILLS
Vacation Consultant
RCI
•
Malaysian
between multiple programme
Manage members expectancy on timeshares' availability and
clarify on RCI membership
Manage resort reservation (e.g. exchange, rental,
cancellation, feedback/complaints etc)
Provide guidance and foresight about member's destination
including ground transportation, ights, local weather, etc
• Customer service
• Teamwork
• Problem-Solving
• Sales
• Handling con ict
• Mentoring
• Social media
• Remote Workplace
Management
Singapore
September 2016 - August 2019
Customer Service Representative (Singapore Airlines)
TDCX
• Mainly receive emails/faxes and respond to customers'
•
•
•
•
Singapore
January 2016 - July 2016
queries / requests / complains based on ight-related
issues, airport, on-ground/on-air services, in- ight services
Provide outbound call to passengers and members in caseto-case basis (resolves escalation, assist on urgent ight
reservation etc)
Manage VIP member's expectation on urgent/non-urgent
request
Handled customer complaints with empathy and
composure.
Consistently met my short and long-term targets.
Sales Associate / Operating Executive
New Tech Business Services (Employment Agency)
• Walk-in, door-to-door sales
• Tech Troubleshoot
• Game Support
• Travel Consultancy
• Flight
Arrangement/Booking
LANGUAGES
English
Advanced
Chinese
Advanced
Malay
Advanced
• Cold/Warm outbound call to service B2B potential / current
•
•
•
•
client
Work Permit Total Processing; Class 3C Driving License
Conversion Processing
Customer Relationship Management
Malaysian Candidate Sourcing and Pre-interview
Job Posting on multiple career platform (E.g. JobStreet,
Monster.com.sg, Indeed.com, Jobs Bank etc)
EDUCATION
Malaysia
2010
Diploma in Information Technology
Sunway College Johor Bahru
REFERENCES
Daniel Goh (American Express)
• Phone: -
• Email: daniel.gohaexp.com
Tan Ming Ho (5CA - Epic Games)
• Phone: -
• Email: ming.ho5ca.com
