Lim You Meng

Lim You Meng

$10/hr
Deliver impeccable and satisfying customer service solution.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
34 years old
Location:
Skudai, Johor, Malaysia
Experience:
3 years
YOU MENG LIM CONTACT INFORMATION Customer Service Representative While being a Customer Service Representative in Airlines industries for more than 3 years, I aim to provide the best solution and alternatives to cater on members/customers' needs with minimum e ort from members or customers themselves. Email-Address As someone who love to travel, I'm constantly looking for better opportunity to learn more about the world. I am capable of assessing situations and to de ne customer's need in their next and upcoming trip. 1261, Jalan Pulai Jaya 38, Ba ndar Pulai Jaya, 81300 Skud ai, Johor, Malaysia Phone While I enjoy working in a team, my teammates too enjoy working along with me with the in uence of my relaxing personality. I motivate people around me in time of crisis and proactively provide assistance. - Date of birth- EXPERIENCE Netherland (Remote Nationality  Workplace) Player Support (Epic Games) 5CA • Manage inbound/outbound email between player(s) and May 2020 - November 2020 • • • Singapore  September 2019 - April 2020 Epic Games Troubleshooting for players' technical issue Assist on refunding/canceling in-app transaction Manage CSAT to keep within client's expectation • Manage inbound and outbound call to/from members • • Link www.linkedin.com/in/edwar d-you-meng-lim-218a2b16 9 SKILLS Vacation Consultant RCI • Malaysian between multiple programme Manage members expectancy on timeshares' availability and clarify on RCI membership Manage resort reservation (e.g. exchange, rental, cancellation, feedback/complaints etc) Provide guidance and foresight about member's destination including ground transportation, ights, local weather, etc • Customer service • Teamwork • Problem-Solving • Sales • Handling con ict • Mentoring • Social media • Remote Workplace Management Singapore  September 2016 - August 2019 Customer Service Representative (Singapore Airlines) TDCX • Mainly receive emails/faxes and respond to customers' • • • • Singapore January 2016 - July 2016  queries / requests / complains based on ight-related issues, airport, on-ground/on-air services, in- ight services Provide outbound call to passengers and members in caseto-case basis (resolves escalation, assist on urgent ight reservation etc) Manage VIP member's expectation on urgent/non-urgent request Handled customer complaints with empathy and composure. Consistently met my short and long-term targets. Sales Associate / Operating Executive New Tech Business Services (Employment Agency) • Walk-in, door-to-door sales • Tech Troubleshoot • Game Support • Travel Consultancy • Flight Arrangement/Booking LANGUAGES English Advanced Chinese Advanced Malay Advanced • Cold/Warm outbound call to service B2B potential / current • • • • client Work Permit Total Processing; Class 3C Driving License Conversion Processing Customer Relationship Management Malaysian Candidate Sourcing and Pre-interview Job Posting on multiple career platform (E.g. JobStreet, Monster.com.sg, Indeed.com, Jobs Bank etc) EDUCATION  Malaysia 2010 Diploma in Information Technology Sunway College Johor Bahru REFERENCES  Daniel Goh (American Express) • Phone: - • Email: daniel.gohaexp.com  Tan Ming Ho (5CA - Epic Games) • Phone: - • Email: ming.ho5ca.com
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