Lilyme Grande

LILYME B. GRANDE    130 DAHLIA STREET, BRGY BATA, BOCOLOD CITY, NEGROS OCCIDENTAL, PHILIPPINES, 6100  - -        Objectives  To work at home and give the best of my abilities in all areas with a goal centered attitude, sense of responsibility and discipline.  I’ve worked as a Customer Service Associate for almost 5 years in a BPO company. I’ve been promoted as a Subject Matter Expert in the said company. I started working at home as a freelancer in January, 2017 with Referrizer as a part time Appointment Setter for a Webinar. I also have experience with Versatel Marketing- a Lead Generation company for health insurance. I was a telemarketer and worked with them for 6 months. I also have 1 year of experience as a Live Chat Specialist for Juvoleads by Online Business Creators. With Juvoleads, I also gained the skills and knowledge in SEO/Link Building. The link building strategies we were using were Directory Listing, Business Listing, Scholarship, Broken link Building, Moving Man Method, Comment/Question and Answers. I learned how to handle client’s email for the Link building and reach out to prospects. Personal Information  Birthdate: March 20, 1991  Birthplace: Silay City, Negros Occidental, Philippines  Citizenship: Filipino  Religion: Roman Catholic  Language Spoken: English, Tagalog, Hiligaynon  Civil Status: Married    Education  Bachelor of Science in Nursing-  Colegio San Agustin- Bacolod  Bacolod City, Negros Occidental, Philippines    Secondary Eduction  Victorias National High School -  Victorias City, Negros Occidental, Philippines    Primary Education  S. Franco Sr. Memorial Elementary SchoolClass 2003    Experience:  1. Juvoleads by Online Business Creators  January 20, 2018 to present  Live Chat and Link Building Specialist  Chat support for 24 clients  Link Building/SEO for each client    2. Versatel Marketing –June 5 to January 11, 2018  Homebase/Online lead generation campaign for Health Insurance 3. Referrizer- January 2017 to June 2017  Homebase/Appointment Setter for a Webinar  4. Customer Service Associate ▪ March 2013 – June, 2017  Convergys: 2 San Parq, San Antonio Park Square, Mandalagan, Bacolod City, Negros Occintal, Philippines, 6100    - Customer Service, Technical Agent for Cable and Internet Services, Sales for 2 years then I was transferred to Outbound and Inbound Customer Service, Technical Agent for Cable and Internet Services, Sales (Same account).  -Promoted to a Subject Matter Expert.  Skills  Good Interpersonal and English Communication Skills  Microsoft office navigation  Google Docs and sheets Navigation  Technical skills (Cable and Internet)  Excellent Computer skills  Fast typing  Sales Driven  Medical  Link Building    References:  1. Marygold Fronda - Co-worker with Juvoleads 2. Martin Yu, Supervisor  Convergys, Bacolod  -  3. Mitchelle Salanga, Supervisor  Convergys, Bacolod  -