Lilian Tobi

Lilian Tobi Customer service Specialist Education Bachelor of Social Science University of Benin 2008 - 2011 Sociology and Anthropology Certificate in Virtual Assistant Goldie VA Academy 2025 In view Fundamentals of AI Contact - -Remote About Me Empathetic and solutions-driven Customer Support Specialist with over 4 years of experience resolving customer issues, improving IBM Experience Cleaner than ever - United kingdom Responded to client inquiries across email, chat, and calls with a 95% satisfaction rating. Managed daily communication and task tracking using Trello, Square and Google Workspace. Handled scheduling and follow-ups, ensuring client expectations were met and exceeded. Entered and maintained accurate data in customer records and project databases satisfaction rates, and streamlining Sales Manager service processes. Proven ability to Tobilux Properties communicate clearly, manage highvolume inquiries, and represent brands with professionalism and care. Adept in both voice and digital support channels, with strong technical and CRM skills. Customer Support tool Administrative /HR Assistant Trello, Google Workspace, Square, Neconde Energy Ltd Soft Skills Active Listening, Problem Solving, Conflict Resolution, Clear Communication, Patienc Support Channel Email, Live Chat, Phone Support, Social Media Messaging 2021 - 2024 Served as the first point of contact for all client communications and issue resolution. Provided tailored recommendations, scheduled consultations, and followed up post-sales. Built long-term client relationships that led to a 30% increase in referrals. Resolved client concerns promptly, contributing to strong retention Zendesk, Freshdesk, HubSpot, Builduim, Microsoft Office 2025 Customer Support - Prepared and maintained databases, ensuring accurate and up-to-date employee records. Scheduled and coordinated internal meetings and handled official correspondence. Provided administrative support to HR, including benefits management and employee record updates. Assisting executives, managers, or teams with administrative tasks. Keeping supplies stocked, maintaining office equipment, and ensuring a tidy work environment