Lilian Tobi

As a dedicated Customer Support Specialist with over four years of experience, I have honed my skills in resolving customer issues and enhancing satisfaction rates. My journey began with a Bachelor of Social Science from the University of Benin, where I developed a strong foundation in sociology and anthropology and Certificate in Virtual Assistance, which has equipped me with the latest skills in AI and customer service technologies.

Throughout my career, I have consistently achieved high satisfaction ratings, including a 95% satisfaction rate while managing client inquiries through various channels such as email, chat, and remote calls. My role at Tobilux Properties allowed me to serve as the first point of contact for clients, where I provided tailored recommendations and built long-term relationships that resulted in a 30% increase in referrals. I am passionate about delivering empathetic and solutions-driven support, ensuring that client expectations are not just met but boost productivity

My skills include:

✔ Responding to customer queries promptly and professionally

✔ Managing CRM and ticketing systems (Zendesk, Freshdesk, Square, Buildium or any that works with your organization)

✔ Troubleshooting and resolving customer concerns

✔ Providing product and service information

✔ Handling order processing, refunds, and follow-ups

✔ Creating and maintaining support documentation

I will be delivering a top-tier customer service, maintain a positive brand image, and improve your customer satisfactions. send a DM/Email Let’s work together to create outstanding customer experience