Lilian Onyebuchi

Phone - Email:- LILIAN ONYEBUCHI Customer Support SUMMARY Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and retain customer. Skills Experience Inbound and Outbound Slack Experienced Calling Monday.com Entry Cold Calling Live Chat Support Upselling and Cross-selling Marketing Strategy Data Entry Leadership skills Complaint Resolution Salesforce Problem Solving Adaptability Asana Experienced Communication Google Suite Email management Clipboard Health USA 2022 - 2024 Cold Caller/Telemarketer Make outbound calls to prospective customers Meet or exceed daily, weekly, and monthly call quotas. Onboarded 20 employee leading to increase in team performance. Say Abc Company China 2015 - 2021 Inbound Customer Agent Handle incoming calls from customers with professionalism, empathy, and efficiency. Calmly de-escalate tense or emotionally charged situations, offering thoughtful solutions. Actively listen to and address customer needs, whether they’re upset, confused, or delighted. Education 2012 BACHELOR OF LAW ENUGU STATE UNIVERSITY 2020 IBM United States CUSTOMER ENGAGEMENT SPECIALIST