Lilian Onyebuchi

I am a Customer Engagement Specialist, I am proactive and I have worked in multiple roles like Customer Service, Customer Support, Sales Support Representative, Inbound and outbound agent, Chat support, Email support, live chat support, upsell and cross sell agent, I can work 40 hours a week and I can work under pressure and when handling complaints from customers I listen and show empathy, I try to calm the situation while solving the problem. I maintain regular communication with leads while I pitch the company,s ideas to them and I have converted a lot of leads to become customers.