Lilian Nzekwe

Nzekwe Oluchukwu Lilian -, - • Lagos, Nigeria • www.linkedin.com/in/lilianike -https://github.com/Linzconcept SUMMARY Experienced business professional with over 13 years of expertise in B2B sales, strategic account management, and day-to-day contract administration. Highly skilled in customer relationship management, lead generation, and building robust pipelines of client contacts to drive business growth and achieve sales targets. Proficient in implementing innovative strategies to optimize business operations and deliver exceptional results. Adept at collaborating across teams, resolving customer challenges, and fostering long-term partnerships. A proactive learner with a commitment to exceeding organizational goals and enhancing customer satisfaction. WORK EXPERIENCE Freelance, Remote Ops Specialist Sales, Customer Success & Account Manager Apr 2024 – Present  Resolved customer issues professionally, enhancing retention rates.  Maintained detailed CRM records and monitored customer feedback.  Developed account plans to align with client objectives and drive growth.  Collaborated with cross-functional teams to deliver seamless customer support.  Provided timely and accurate responses to customer inquiries, ensuring satisfaction.  Implemented cost-effective solutions, achieving a 20% reduction in project expenses.  Delivered performance reports, analyzed account metrics, and trained on CloudSecDevOps for hands-on proficiency in Azure and GCP platforms. Growth Manager for Start-Up (Hybrid), Calvante Intl. Co, Lagos, Nigeria Feb 2019 – Mar 2024  Identified and cultivated opportunities for the start-up indigenous player in the oil and gas sector.  Delivered technical presentations and conducted client site visits to drive business growth.  Facilitated contract reviews, MOUs, and tenders to ensure operational efficiency and compliance with objectives.  Negotiated favorable service provisions with partners and competitors, driving profitable collaborations.  Conducted market analysis to identify opportunities in primary and secondary markets, guiding strategic decisions.  Interfaced with IOC/NOC partners to finalize MOUs, MOAs, and contractual agreements.  Built and maintained strong pipelines of suppliers, sellers, customer listers, and active buyers, ensuring effective market engagement and seamless transactions.  Established and nurtured strong customer relationships, fostering loyalty and satisfaction.  Managed company interactions with regulatory bodies such as the Department of Petroleum  Resources (DPR) and National Petroleum Exchange (NipEX). Oversaw day-to-day operations of the Lagos office as the primary representative and point of contact. Freelance, Remote/Hybrid Operations Apr 2016 – Feb 2019  Reduced project delivery times by 30% through efficient timeline management.  Introduced use of productivity and new technology tools, increasing accuracy by 15%.  Enhanced collaboration with cross-functional teams to achieve a 10% rise in market share Key Account Representative, Baker Hughes Company Ltd, Port Harcourt May 2013 – Mar 2016  Coordinated inspections, logistics, vendor agreements, and mobilization for tool deployment, ensuring efficient execution of field engineering services.  Forecasted revenue opportunities with precision, enhancing inventory management and securing strategic sales deals.  Strengthened client relationships by acting as a liaison, addressing concerns, and delivering timely updates to management and operations.  Administered tenders, eCRM initiatives, and contract management processes, achieving seamless execution and high client satisfaction.  Sourced priority tools directly from manufacturing plants and collaborated with inventory and logistics teams to minimize costs and optimize supply chain management.  Identified buyers for surplus inventory through e-commerce platforms, facilitating the demobilization of obsolete stock and improving inventory efficiency.  Provided technical support and documented business opportunities in eCRM systems, enhancing workflows and decision-making. Field Specialist Engineer, Baker Hughes Company Ltd, Port Harcourt May 2013 – Oct 2014  Collaborated with HSE and logistics teams for efficient operations and cost control.  Executed pre-well planning, pre-deployment tool testing, and installation of equipment.  Installed and tested cased hole completion equipment, ensuring seamless deployment.  Delivered field service engineering support for well completions, adhering to safety and compliance standards. WP Team Lead / Drlg. Appl. Engr, Baker Hughes Nig / Congo Brazzaville Apr 2011 – May 2013  Provided technical support for drilling applications, including BHA design and Hydraulics  Mentored junior engineers, fostering team capability and knowledge sharing.  Recommended well designs for efficient drilling of complex well profiles safely  Reviewed well plans, ensuring compliance with safety and operational standards.  Oversaw Technical support on Anti-collision Monitoring, optimizations & BHA Analysis Key Account Representative, Baker Hughes Company Ltd, Port Harcourt Jul 2009 – Apr 2011  Oversaw contract administration and operations for key drilling contracts.  Managed inventory, forecasts, and proforma creation to streamline operations.  Engaged with stakeholders to optimize service delivery and address challenges.               Managed efforts Accounts & Billing Units to meet company’s expectations on Days Sales Outstanding an eliminate Lapse Days Successfully managed the first footage drilling contract (first in the country) day-to-day administration and realized 40% Upsell. Negotiated new technology sales opportunities, earning customers' trust and securing key contracts for advanced technology deployments. Managed client account inventories, billing, and payment processes to reduce Days Sales Outstanding (DSO) and eliminate lapses. Partnered with billing and accounts teams to streamline payment processes and minimize DSO Consistently met and exceeded customer expectations, delivering top-quartile performance on wells that outperformed AFE costs and timelines. Spearheaded the raising of Proforma (PR) documents, ensuring alignment with contract terms and maintaining compliance throughout the process. Issued Work Completion Certificates (WCC) in coordination with project milestones, validating successful delivery and adherence to customer expectations. Managed the collection of Purchase Orders (PO) from clients, ensuring all terms were in strict compliance with the active contracts. Collaborated closely with the operations and management teams to deploy field operations effectively, ensuring that client requests and project requirements were met with precision. Coordinated the collection of Service Entries (SEs) from the customer billing team, ensuring accurate records and billing alignment. Worked seamlessly with the Accounts team to ensure timely and accurate invoicing, maintaining consistency with contractual agreements. Drove the submission of invoices for payment and led follow-up efforts with the client’s payment team, ensuring prompt resolution of payment issues and maintaining cash flow integrity. Rebuilt trust after initial setbacks, forging stronger strategic partnerships that resulted in significant business gains and secured our position as the preferred services vendor. Directional Drilling Engineer, Baker Hughes Company Ltd, Port Harcourt May 2008 – Apr 2009  Supported directional drilling operations, ensuring safety and efficiency.  Designed and analyzed well trajectories for optimal performance.  Provided optimization Technical Supports and user’s onboarding on Well design Software  Executed wellbore drilling under supervision using Rotary/Steerable tools National Youth Service Corp NYSC, Batch A, Kano State, Nigeria Feb 2006 – Jan 2007  Initiated a community development project for youth empowerment, earning recognition for exceptional Performance from the state governor. Aramco Company Ltd, Port Harcourt, B.Engr. Project Research Oct 2004 – July 2005  Conducted research on workshop process improvements and national content development. Cakasa, Company Nigeria, Ltd, Port Harcourt, Nigeria Apr 2004 – Oct 2004  Trained on flow metering services and valve calibration, ensuring precision and compliance. EDUCATION Master of Science in Disaster Management University of Lagos, Nigeria • Specialization in Advanced Manufacturing with Thesis on "Innovations in Sustainable Engineering Practices" Bachelor of Mechanical Engineering University of Nigeria, Nsukka • Relevant coursework in Workshop Layout and Process Improvement Sep 2018 – Oct 2020 Oct 2000 – July 2005 ADDITIONAL SKILLS & TOOLS • Languages: English  Lead Generation tool: HubSpot, Salesforce, Apollo, Lemlist  Cloud Computing (Azure & GCP) & Sec, DevOps, GitHub, SQL Postgres, SQLite  CRM & Ticketing Tools (Salesforce, HubSpot, Freshdesk, Zendesk, Intercom,etc.)  Project Management Tools (Asana, Jira, Confluence, Trello, Click-Up, Asana etc.)  Communication & Collaboration Tools (Slack, Zoom, Notion, OneDrive, Google suite, etc.)  Certifications: Professional Engineer (PE) License, Project Management Professional (PMP)  Awards/Activities: Certificate for Exception Youth Corp Service, Customer Bonus Award for a twotime Top Quartile Performance beating Timelines and AFE Costs on Wells Delivery • Technical Skills: Project Management, Business Analysis, Cloud Computing, Security & DevOps