Lilian Franklin

Lillian Franklin Business Development Manager | Business Administrator | Contract Administrator SUMMARY Dynamic and results-driven Business Development and Contract Administration professional with extensive experience driving growth, streamlining operations, and fostering client relationships across multiple industries. Adept at developing strategies, negotiating contracts, and managing complex business processes. Proven track record of exceeding revenue targets, spearheading new market opportunities, and providing top-tier administrative and customer support. Strong communicator and collaborative leader, with a knack for identifying key business insights and implementing initiatives that fuel long-term success. COMPETENCIES - Business Development & Growth Strategy - Client Relationship Management - Market Research & Analysis - Contract Negotiation & Administration - Revenue Growth & Sales Target Achievement - Cross-functional Collaboration - CRM & ERP Systems - Project & Process Management - Problem-solving & Troubleshooting - Compliance & Regulatory Adherence TECH SKILLS - Asana, Monday.com, Trello, Canva, Zapier, WordPress, Klaviyo, Kajabi - Microsoft Office Suite (Word, Excel, PowerPoint) - Salesforce, HubSpot - QuickBooks, Airtable - Salesforce, HubSpot, Zendesk - Tableau, Excel, Power BI -| https://www.linkedin.com/in/lilian-franklin/ EXPERIENCE Business Development Manager The Ticket Fairy | US | November 2021 – December 2022 | Full-Time, Remote - Spearheaded business growth strategies, identifying and capturing new market opportunities that resulted in a 20% increase in annual revenue. - Led high-level negotiations with prospective clients, securing multiple large-scale deals and consistently exceeding quarterly sales targets. - Collaborated closely with cross-functional teams (sales, marketing, and product development) to align strategies and drive business development initiatives. - Utilized CRM software to track client interactions, project pipelines, and sales progress, ensuring a data-driven approach to customer acquisition and retention. Achievements: - Grew client base by 30% in under a year by developing targeted strategies for new markets. - Achieved 120% of revenue goals, consistently surpassing sales targets by aggressively pursuing leads. - Expanded business into three new markets by conducting thorough market research and competitor analysis. Contract Administrator The Dome Event & Entertainment Nig. LTD | Nigeria October 2017 – December 2019 | Full-Time, Hybrid - Managed the end-to-end lifecycle of contracts, including creation, negotiation, and administration of subcontracts, Teaming Agreements, and Non-Disclosure Agreements. - Analyzed supplier proposals, ensuring alignment with contract specifications, and conducted comprehensive cost/price analysis to support business development efforts. - Regularly interfaced with subcontractors, clients, and internal departments to address contractual issues, process modifications, and perform closeout activities. - Prepared auditable contract files in full compliance with Government and Client standards. Achievements: - Streamlined subcontractor setup processes, reducing onboarding time by 15%. - Led contract negotiation efforts, saving the company 10% on supplier costs. - Achieved 100% compliance in contract audits, ensuring adherence to legal and policy requirements. Business Administrator The Collective | United Kingdom June 2014 – November 2014 | Part-Time, Remote University of Dundee, United Kingdom Masters of Law Masters of Business Administration - Addressed time-sensitive operational issues, ensuring accurate account maintenance and timely adjustments to rates and services. - Proactively collaborated with internal teams to enhance data processes and troubleshoot any discrepancies, improving reporting accuracy by 15%. - Managed confidential and sensitive data streams across multiple systems, ensuring compliance with company standards and legal requirements. - Identified process improvements and solutions, which increased overall efficiency in administrative workflows. Achievements: - Reduced administrative errors by 20% through the implementation of a new data management system. - Improved cross-departmental communication, leading to a 10% increase in project turnaround time. - Led the optimization of administrative workflows, streamlining internal processes. CERTIFICATION OTHER EXPERIENCES LANGUAGE English – Native EDUCATION Data Analysis – Training Travel Manager – DreamPort https://drive.google.com/file/d/1lksKQrCDaHxtaw6lst81XpxjVy79HkdV/view?usp=sharing https://drive.google.com/file/d/1bUma8lr7ZHQ_kMuUTw2yFuSw7RZVmVCr/view?usp=sharing https://drive.google.com/file/d/1qx95CPHXFzMGA5CTLCllcznncwx3i282/view?usp=sharing