Lilian Dike

Dike Lilian Anulika Customer support - | - Objective Dedicated customer support professional with a passion for delivering exceptional service. Proven ability to provide effective and efficient solutions, ensuring customer satisfaction and loyalty. Skilled in customer communication, issue resolution, and problem-solving. Builds strong relationships with customers, fostering loyalty and trust. Excellent communication and interpersonal skills, with a customer-centric approach and ability to work under pressure. Experience Standard Organization of Nigeria, Abuja August 2019 - June 2020 Human resource manager (assistant) Assisted with administrative task and special projects during employees absence or busy period. Stored completed documents in appropriate locations Learned about the product to understand key features and the best method for promoting each. PD Property Limited ( Real Estate) October 2022 - Till date Virtual assistant Promoted wide range of products by writing engaging and fresh advertising copy. Worked in print, broadcast and internet platforms to produce desired message and sell products. Scheduled, confirmed and rearranged internal meetings. Handled day-to-day needs and special projects with good multitasking and research skills. Standard organization of Nigeria, Owerri branch. (SIWES) May 2016 - December 2016 Quality Assurance Personnel Went with the quality Assurance team to Production companies for quarterly routine inspection Drafted and typed feedbacks Learnt about Soncap and the best way to promote the product. Skills 1. Communication 2. Empathy 3. Problem-Solving 4. Active Listening 5. Patience Languages English Igbo Tools Proficient in; Google workspace Asana Trello ClickUp Hubspot Slack Zapier