Liezl Fernandez Sampang

LIEZL SAMPANG CUSTOMER SERVICE REPRESENTATIVE CONTACT -- Tarlac City, Tarlac Philippines 2300 PROFILE Expert Virtual Analyst with a five years working experience in the BPO industry handled customer service and technical support. Proficient in data entry, research and social media management. I have broad experience handling different product and services such as logistics, sales and even telecommunications. WORK EXPERIENCE EDUCATION- TARLAC STATE UNIVERSITY Bachelor of Arts major in Psychology Inbox Solution Incorporation Virtual Analyst Manage and Organize a high volume email inbox, responding to over 100 inquiries per day with a 95 percent satisfaction rate from clients . Coordinated and Scheduled over 50 meetings and appointments per week ensuring all parties were informed and prepared for each meeting. Streamline Enterprises Executive Assistant SOFT SKILLS Adaptability Empathy 2021 - 2024 - Assisted with social media management resulting in a 20 percent increase in followers and a 25 percent increase in engagement. Preparing emails and make sure that the important emails are filtered. Booking of flights including hotel reservation for meetings and appointments. Decision Making Time Management Leadership/Taking Responsibilty Effective Communication Critical Thinking/Decision Making HARD SKILLS Excellent Customer Service Code Caller Executive Assistant Social Media Manager Virtual Support Co. Code Caller - Cold Call people using a given phone directory to sell products. Answer incoming calls form prospective customer. Use scripts to provide information about product’s features including prices and benefits as well as current promotions. IQOR Inc., Teleperformance, Concentrix Customer Service and Technical Support Listen and respond to customer’s question. Work with customers to resolve complaints process orders and provide information about product and or services. Answer inquiries either by phone, email, webchat, or social media.