Liezl Fernandez Sampang

As a seasoned Customer Service Representative, I bring strong communication skills, empathy, and a customer-first mindset to every interaction. I excel in resolving issues efficiently while maintaining a calm and professional demeanor. With expertise in using CRM tools and managing multiple tasks simultaneously, I ensure timely and accurate support. My ability to adapt quickly to changes, combined with deep product knowledge and a passion for delivering exceptional service, allows me to build lasting customer relationships and contribute to overall business success. As a Social Media Manager with a strong foundation in customer service, I specialize in creating engaging content, building authentic brand presence, and managing online communities across platforms like Facebook, Instagram, and TikTok. I combine creativity with data-driven strategies to grow audience engagement and increase visibility. Skilled in content planning, copywriting, and social listening, I’m also quick to respond to messages and comments in a tone that reflects the brand’s voice. My background in customer service strengthens my ability to connect with audiences, handle feedback professionally, and turn online interactions into lasting relationships.