LIEZEL LOVELY RUMBAWA
#0435, Purok 3 Brgy. Pinagkawitan, Lipa City, Batangas 4217
Mobile #: - | Skype ID: ehlee24
Email:-
OBJECTIVE
Seeking a challenging position in a company/establishment where my knowledge and skills will be fully utilized. It is my utmost
desire to contribute to the success of your business by providing quality service to your catered clients.
EXPERIENCE
February 2016 – Present | TeleTech Customer Care Management Phil., Inc.
Telstra Credit Management (Collections Management / ONDB back of House)
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August 01, 2020 - Online Data Billing ONDB Back of House|L2 (Credit assessment and Validating credit)
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May 06 - 29, 2020- Credit management collections (Front of House)
Telstra Digital Live Chat (User Mobile Application Support /Technical/Billing Support/ Sales)
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March 22– April 19, 2020 (Digital Customer Escalations Team (CET))
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April 20 - May 06, 2020 (Messaging Chat Support)
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April 08, 2019 – March 2020 Point of Contact Team Leader (UMAS POC TL) / Subject Matter Expert (UMAS SME))
(Staff Time, Kronos (Time Cards), Coaching, Team Meeting, Scrubbing of Chats, Analytics report, Month/ Weekly/Daily report
and Managing/Handling a Team)
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February 29, 2016 – April 07, 2019 (UMAS Live Chat Specialist (CSR I))
March 2018 – Present | Bright Minds Business Solutions
Email Support (E-commerce/VA) part time home based
Shopify, Oberlo, import to loox, Order Fulfillments, Facebook adds, Email / Chat support, Marketing
Teleperformance (Makati APSI) Former Aegis People Support Inc
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January - June 2015 | Executive Operation – (Account/Line of Business: Reader's Digest)
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September 20, 2013 - March 07, 2014 Customer Service Rep (Line of Business: Credit One Bank)
Jollibee Bahrain requirements (Training and Experience)
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June 25, 2014 to December 30, 2014 | Jollibee PureGold (San Pablo City, Laguna) Best Jollitown Food Corp |
Counter/Cashier
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February 28, 2014 to April 20, 2014 | BonChon Philippines (Petron-Dasmariñas Village, Makati) -Scotland, Inc |
Telemarketer/Cashier (Delivery)
April 12 to September 20, 2013 | Asia Miles, Marco Polo Club, Cathay Pacific, Dragon Air | PCCW Teleservices (Philippines)
Member Service Executive (Account/Line of Business: Travel account, booking, reservation support)
Seasonal Accounts for Sales
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November 12, 2012 to February 13, 2013 | Elipsys Global Inc.| Customer Sales Representative (QMAG)
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April 09, 2012 to November 21, 2012 | Assurant BPO Solution Inc
Customer Sales Associate (AFFINION-WCM)
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January 06, 2011to April 05, 2012 | Pacific Link Contact Solution
Outbound Sales Agent (DIAB-PHARMACY, creating profiles through 411.com / People finder USA)
May to October 2010 - Trader Eds Corp. (Kraft Foods Phil)
Account Executive under Marketing Department for School, Sari-Sari Store and Mini Grocery
March 31, 2007 to March 31, 2008 | NDC Metal Device Manufacturing
Secretary (Semiconductor Company) Accounting and Marketing jobs
WSK Group of Companies (Jollibee Franchise (Working Student))
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June 07, 2011 to December 31, 2011 - Mindasora Foods Corp (Jollibee Tandang Sora –Mindanao)
Kitchen Crew (Soda Station)
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August16, 2009 to February 14, 2010 (Re-hired) | Tri-K Foods Corporation (Jollibee Nova Square)
Cashier (Counter) / Soda (Kitchen)
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June 06, 2009 to August 15, 2009 (Borrowed) | Tri-K Foods Corporation (Jollibee Nova Square)
Cashier (Counter) / Second TC (FDS)
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November 15, 2008 to April 15, 2009 | Grand Asia Foods Corporation (Jollibee Zabarte) Cashier (Counter) / Soda (Kitchen)
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July 16, 2008 to December 31, 2008 | Tri-K Foods Corporation (Jollibee Nova Square)
Cashier (Counter) / 2nd TC / Customer Service Representative (JEDS)
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January 25 - March 31, 2008 | “Fresh and Famous” (Greenwich Pizza Corp)
CSR (Delivery) /Counter (Cashier) Clerical works, Telemarketing, Marketing, and Leafleting
On the Job Training and Government Internship Program (Working Student)
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July 19, 2008 to August 30, 2008 | Department of Social Welfare Development (Batasan Hills, QC)
Encoder (Encoding daily household surveys under President GMA)
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April 23, 2007 to June 01, 2007 | Department of Social Welfare Development (Batasan Hills, QC)
(GIP) / Admin Staff / Assisting in reconciliation of PLDT, Answering PBAX phone (CSR)
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December 19, 2006 to March 09, 2007 | Philippine Nuclear Research Institute
Encoding; Making Vouchers, Purchased Orders, Accreditation, Quotations
EDUCATION- (undergraduate) | Bachelors Degree of Business Information Technology
BestLink Colleges of the Philippines Novaliches Quezon City
2005 to 2007 | Associate in Business Information Management (Marketing)
Asian Institute of Computer Studies, Fairview, Quezon City
ACHIEVEMENTS
Top Agent for the month of May 2019 - 2020 (UMAS Warrior, SME support)
Tier 1 level 2 consecutive years (Top performer)
Top 3 Agent for 9 consecutive months for year 2017 (Telstra UMAS)
Top Agent for October 2016 – Brilliance Award (Telstra UMAS)
Top Trainee in Readers Digest Teleperformance Makati
SerBilis Award in Jollibee San Pablo Laguna from June-December 2014
Accurate in AHT, QA with perfect attendance in Credit One Bank Aegis People Support
Top 10 Sellers from May to November 2012 at Assurant BPO Solutions with Perfect Attendance
Crew Trainer of Soda (Kitchen) at Jollibee – Tandang Sora, Mindanao
Crew Trainer of Counter (Cashier) and Outstanding Crew Trainer at Jollibee – Nova Square
Crew Trainer of Counter (Cashier) and Crew Idol for the month of February at Jollibee – Zabarte
KEY SKILLS
Maintaining a high degree of Professionalism
Excellent in providing Quality Services
Sufficient Leadership and Management Skills
Proficient in Microsoft Office – Word, Excel, Power Point
Knows how to multi-task; Can work efficiently even under pressure
Flexible and Resourceful
REFERENCES
Mr. Jeffrey Coronel
Former Team Leader (Telstra UMAS/Digital)
Currently ASD Tech Support
TTEC Lipa (TeleTech)
--Mrs. Arlene Astorias-Latorre
Team Leader (Telstra UMAS/Digital)
Currently Credit Management Team Leader (Collections Team)
TTEC Lipa (TeleTech)
--Ms. Rizza Umali
Operations Manager (Former Digital OM)
Door Dash Operations Manager (Currently OM of DD)
TTEC Lipa (TeleTech)
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