Lheijie Lee G. Calimbas

Nationality Lheijie Lee G. Calimbas Dinalupihan Bataan Experienced professional with nearly 5 years of expertise in financial accounts, specializing in both outbound and inbound collections. Additionally, brings 1 year of experience in the telecommunications sector and 1 year and 4 months in a healthcare organization. Proven track record of effectively managing accounts, optimizing collection processes, and delivering exceptional service across diverse industries. Skilled at leveraging industry knowledge to achieve organizational objectives and drive continuous improvement Work experience Remote Examinee Confirmations a+ Nationality Filipino Aug 2023 - Jan 2025 MDPANEL, Los Angeles, California, USA • Remote Worker Confirmer specializing in QME appointments, with expertise in managing scheduling changes, locations, and cancellations. Proficient in handling both inbound and outbound calls to schedule appointments, manage calendars, and deliver exceptional customer service. Demonstrated ability to ensure accuracy and efficiency in confirming appointment changes remotely. Experienced in maintaining clear communication with patients, lawyers, paralegals, and insurance companies to facilitate smooth appointment scheduling processes. Committed to providing excellent customer service and contributing to the operational effectiveness of healthcare services. • Worked in the PST time zone, utilizing a web-based tool specifically designed for the organization and Xobee phone for manual dialing. Senior Customer Service/ Tier 2 Technical Support Sep 2022 - Aug 2023 IQOR PH, Pampanga, PH • Senior Customer Service Representative and Technical Support Representative with extensive experience in managing telecommunications accounts. Proven track record of delivering exceptional customer service and technical support, consistently meeting client needs and resolving issues efficiently. • Worked in the PST time zone, leveraging a variety of tools, including Cisco and Atlas, to effectively perform tasks. Process Associate Aug 2018 - Aug 2022 Genpact LLC, Bataan, PH • I have handled various accounts within the company, starting as a fraud analyst for an international credit card bank, where I developed expertise in detecting and preventing fraudulent activities. I later transitioned to a collections specialist role at another international bank, managing car collections accounts with a strong emphasis on customer service, ensuring high satisfaction and recovery rates. I have also achieved proven success as a collection’s specialist, handling diverse portfolios such as solar loans, lease equipment, and skip tracing, with proficiency in both inbound and outbound strategies. Additionally, I was recognized for excellence in training, serving as a dedicated trainer for a year and imparting essential skills and knowledge to enhance team performance and improve client outcomes. • Worked in the CST time zone, utilizing a variety of tools for different clients, including LexisNexis, Citrix XenApp, Cisco, Live Vox, Nortridge Loan System, Orbipay, Incontact and Salesforce. Education Tourism Services Jun 2010 - May 2012 Eastwoods College, Bataan, PH References Michelle Sajo (Senior Operations Manager)-/- Iqor PH Juan Zepeda (Operations Manager)-/- MDpanel US