Lezan Jnolewis

LEZAN JNOLEWIS Grandbay, Commonwealth of Dominica | +1 - |- PROFESSIONAL SUMMARY Customer Service professional with over 5 years of success resolving client concerns, streamlining administrative processes, and driving customer satisfaction in hospitality, education, and BPO sectors. Consistently recognized for excellent communication, fast typing speed, and ability to multitask in high-volume environments, contributing to enhanced operational efficiency. Excel-certified and Google-trained, with a proven track record of remote productivity, CRM proficiency, and US-based client support. CORE COMPETENCIES Customer Service | Complaint Resolution | Administrative Support | Multitasking | Sales Support | Data Entry | Communication | Time Management | Problem Solving | Crossfunctional Collaboration | Remote Work Productivity | Task Prioritization | English Fluency | Relationship Management | Attention to Detail TECHNICAL TOOLS Google Workspace | Microsoft Excel | Microsoft Office | CRM Software (Salesforce) | Typing 50+ WPM | Email Support Tools | Chat Support Platforms | Data Entry Systems | Zoom | Spreadsheets | Dual Monitor Use | Project Management Tools WORK EXPERIENCE Teacher Ministry of Education, Roseau, Dominica Sept 2019 – Present - Maintained proactive communication with parents, students, and faculty to enhance learning outcomes. - Managed classroom behavior with structured rules and positive reinforcement. - Prepared daily reports, grade sheets, and attendance logs in a timely manner. - Planned and executed lessons aligned with national curriculum standards. Hostess / Customer Service Cashier Fort Young Hotel, Roseau, Dominica July 2024 – Jan 2025 - Greeted and assisted 100+ guests daily, ensuring high service quality and satisfaction. - Managed reservations, takeout orders, and resolved customer inquiries promptly. - Collaborated with staff to reduce wait times and enhance guest experiences. Customer Service Representative Clear Harbor, Dominica June 2018 – Oct 2018, Apr 2024 – July 2024 - Delivered exceptional phone-based customer support to US-based clients. - Resolved issues with empathy and professionalism, increasing repeat business. - Handled inquiries regarding services and provided technical troubleshooting. - Maintained calm demeanor and problem-solving focus in high-stress situations. - Demonstrated adaptability and consistency across two employment intervals, earning positive feedback from supervisors. - Utilized Salesforce CRM to document interactions, track customer issues, and streamline service delivery. Main Office Cashier HHV Whitchurch, Dominica July 2019 – Aug 2019 - Processed financial transactions with accuracy and maintained balanced cash drawers. - Assisted customers with product inquiries and provided friendly service. Tutor Organized Me (Remote) Apr 2021 – Aug 2021 - Designed and delivered targeted lessons to improve student academic performance. - Supported students with personalized study techniques and exam prep. EDUCATION Associate of Science in Biology Lead Institute, Loubiere, Dominica Sept 2016 – June 2019 High School Diploma Pierre Charles Secondary School, Grandbay, Dominica Sept 2011 – July 2016 Medical Studies (Pre-Clinical Program) All Saints University School of Medicine – Roseau, Dominica Attended: 2022 – 2023 Completed foundational coursework in medical sciences with focus on anatomy, physiology, and patient care fundamentals. CERTIFICATIONS - Foundations of Project Management – Google | Issued May 2024 - Foundations of Data Analytics – Google | Issued May 2024 - Microsoft Excel (Office 2016 - Certiport) | Certified Oct 2022 - Public Speaking and Professional Presentation Skills – UWI Open Campus | Issued June 2021