I am a dedicated Customer Support & Virtual Assistant Expert, Content Writer, and Teacher with over 6 years of professional experience delivering exceptional service across diverse industries including education, hospitality, BPO, and administration. My career has been defined by strong communication skills, organizational excellence, and the ability to adapt to fast-paced, high-volume environments.
Over the years, I have worked with both local and international organizations:
- Customer Service Representative | Clear Harbor (2018, 2024)
- Provided phone-based support for US clients, resolving issues with professionalism and empathy. Used Salesforce CRM to track cases, log customer interactions, and streamline service delivery. Consistently received positive feedback from supervisors for adaptability and high-quality performance.
- Teacher | Ministry of Education, Dominica (2019 – Present)
- Managed classrooms, facilitated communication with parents and faculty, and maintained accurate records. This role strengthened my organizational skills, attention to detail, and ability to explain information clearly—skills that transfer directly into administrative and virtual assistant work.
- Hostess/Customer Service Cashier | Fort Young Hotel (2024 – 2025)
- Assisted 100+ guests daily, handled reservations, and resolved inquiries. Learned to multitask effectively in high-pressure situations while maintaining a welcoming, professional demeanor.
- Cashier | HHV Whitchurch (2019)
- Processed transactions accurately and handled customer inquiries with efficiency.
- Tutor | Organized Me (Remote, 2021)
- Delivered personalized online lessons, demonstrating adaptability in remote communication tools and scheduling systems.
Throughout these roles, I have gained strong virtual assistant skills, including being a dedicated Customer Support & Virtual Assistant Expert, Content Writer, and Teacher with over 6 years of professional experience delivering exceptional service across diverse industries, including education, hospitality, BPO, and administration. My career has been defined by strong communication skills, organizational excellence, and the ability to adapt to fast-paced, high-volume environments.
I also bring additional strengths as a content writer and communicator**.** I have experience in writing lesson plans, professional documents, and customer communications with clarity and precision. My training includes:
- Foundations of Project Management – Google (2024)
- Foundations of Data Analytics – Google (2024)
- Microsoft Excel Certified (2022)
- Public Speaking and Presentation Skills – UWI Open Campus (2021)
With this unique blend of customer service expertise, administrativeefficiency, and communication skills, I am confident in my ability to support businesses with reliable, detail-oriented, and proactive virtual assistance.