Lester Quilicol

LESTER QUILICOL C U S T O M E R C A R E S P E C I A L I S T (- OBJECTIVE - To be able to work in an organization where I can make use of my Lot 2 Bldg 4 Urban Deca Homes Tondo, Manila 1013 SKILLS extensive knowledge in customer service and make the best of my potential to contribute to the organization’s growth. EXPERIENCE Expert in Shopify, Gorgias, and ECOMMERCE CUSTOMER SERVICE REPRESENTATIVE Asana Basis (January 2020 - October 2022) CRM Specialty (HubSpot, Zendesk, Multichannel Support (Email, Chat, Inbound and Outbound calls) Salesforce) Handled Social Media (Facebook, Instagram, and Tiktok) Multichannel Support (Email, Chat, Ensured customer orders are fulfilled in a timely, precise manner and Inbound and Outbound Calls) Social Media Expert (Facebook Business Manager, Tiktok Ads Manager) Strong Communication (Proficient in properly recorded CUSTOMER SERVICE REPRESENTATIVE | TEAM LEAD Higher Growth Inc. (June 2018 - January 2020) Provided Customer Satisfaction by assisting with scheduling bookings Managed a team of 20 while providing feedback to ensure KPIs are met the English Language) consistently while having excellent call qualities. Team Management Managed team scheduling to meet client standards. EDUCATION SECONDARY EDUCATION Gala Vocational School BACHELOR OF SCIENCE Marine Transportation University of Cebu - Lapulapu and Mandaue CUSTOMER SERVICE REPRESENTATIVE | SUBJECT MATTER EXPERT Opsify (September 2016 - October 2017) Managed Incoming calls and provides resolution to any concerns Assisted the Team Lead in managing the team Served as the point of contact to the team and provides resolution to concerns raised by colleagues. CUSTOMER SERVICE REPRESENTATIVE | TEAM LEAD Teleperformance (January 2012 - January 2016) Travel and Hotel Specialist (assists callers regarding reservation concerns) Handled Billing related concern Managed a team while making sure that KPIs are met consistently