Lester Quilicol

With over 10 years of experience in Customer Service and with my management experience, I was able to gain insights on different operational fronts and processes, from training and onboarding to customer support flow and team management. This helped me hone my knowledge and skills, and made me an expert in Customer Service.

I am an expert in:

• Multichannel Support (Phone calls, Emails, and Live Chat)
• Social Media (Answering incoming traffic through comments and direct messages for Facebook, Instagram, and Tiktok)
• CRM (HubSpot, Zendesk, and Salesforce)
• MS Office (Word, Excel, PowerPoint, and Movie Maker)
• Adobe Software Applications (Acrobat, Photoshop, Premiere, and Lightroom)
• Google Suite Applications (Docs, Sheet, Drive, Forms, Calendar, and Keeps)
• WordPress
• Gorgias
• Shopify
• Slack
• Asana
• Team Management

I am quick to adapt and I always give 110% in everything I do. If you are looking for an expert for your business needs while getting a bang for the buck, HIRE me!