Calle 8b # p -37
Oiba,Santander,Colombia
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LESTER PEREZ HERNANDEZ
SUMMARY
Bilingual (English/Spanish) Customer Service Representative in the ares of
ordering, Tech-support, billing, baking, telecommunication and tourism.
I have 3 years of experience in Customer Service assisting U.S. customers. I was
trained at a large Call Center in Colombia and served as Floor Support for over a
year, but also was given the chance to work in the training area. I can provide
phone, e-mail and ticket support and will give my best to delight your customers.
throughout the years of my experience as a Customer Service Specialist I have
gained skills that are very close to my personality and that are essential to a
memorable quality customer service, such as patience, clarity, time management,
attentiveness, empathy, proactiveness, and persuasiveness. I´m a quick learner,
great multitasker and people person.
Also have experience as a English Teacher, Bank Technician and Heritage
Interpreter.
ACOMPLISHMENTS
Tech-support
due to my outstanding work in the tech-support Small Business care
campaign for AT&T I was promoted within to month to floor support and
was given the chance to lead a team.
Training
SKILLS
EXPERIENCE
In the same company, I was a top performer. there were more than 500
agents and every month I was in the top 5. I was employee of the month
twice and was part of the training department in their nesting process,
introducing the new agents that just got out training to the floor
production
Microsoft Office Word
Microsoft Office Excel
Microsoft Office Outlook
Google Chrome
Zendesk
Gmail
CRMs
SENIOR CONSULTANT, SUTHERLAND GLOBAL SERVICES, BARRANQUILLA/COLOMBIA
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Assist AT&T customer with inquiries about their products and services.
First and Second Level Tech-support.
Perform orders and purchase of new devices and services.
Track orders
Process refunds and perform returns.
Cross-trained and provided back-up for other customer service representatives
when needed.
Ranked as most effective department representative in the local region out
of 500 representatives.
Resolved product issues and shared benefits of new technology.
HERITAGE INTERPRETER, PARQUE CULTURAL MUSEO DEL CARIBE,
BARRANQUILLA/COLOMBIA
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help the visitors to explore an appreciate the culture, history and idiosyncrasy of
Colombian Caribbean.
Manage tours for school groups and use pedagogic methods to teach them the
benefits of each museum room.
EDUCATION AND
TRAINING
HIGH SCHOOL DIPLOMA- SCIENCE AND ENGLISH
INSTITUTO REINA DE LOS ANGELES
9, Ba an uilla, Atlantico.
BANKING COMERCIAL ADVISER
SERVICIO NACIONAL DE APRENDIZAJE SENA
, Ba an uilla Atlántico.
BPO SPECIALIST
SERVICIO NACIONAL DE APRENDIZAJE SENA
, Ba an uilla Atlántico.
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Leste Pe ez He nandez
