Lester Perez Hernandez

I have 3 years of experience in Customer Service assisting U.S. customers. I was trained at a large Call Center in Colombia and served as Floor Support for over a year, but also was given the chance to work in the training area.

I can provide phone, e-mail and ticket support and will give my best to delight your customers. throughout the years of my experience as a Customer Service Specialist I have gained skills that are very close to my personality and that are essential to a memorable quality customer service, such as patience, clarity, time management, attentiveness, empathy, proactiveness, and persuasiveness. I´m a quick learner, great multitasker and people person.

As a Bilingual English/Spanish customer service specialist my areas of expertise are:

• Tech-support

• Telecommunication

• Billing

• Banking

• Tourism