Lester Cruz

Profile Lester Cruz TECHNICAL SUPPORT R E P R E S E N TAT I V E Dynamic Technical Support Representative with 7 years of diverse experience in customer service and technical assistance, adept at delivering exceptional support in high-pressure environments. Expertise in diagnosing and resolving complex technical issues while maintaining a strong focus on customer satisfaction and regulatory compliance. Proven ability to communicate effectively and adapt to rapidly changing scenarios, ensuring seamless interactions with users and stakeholders. Committed to leveraging technical acumen and problem-solving skills to enhance service delivery and contribute positively to team objectives. Details Camella Lumina Block 4 Lot 38, Tugatog, Orani, Bataan 2112, Philippines --m N AT I O N A L I T Y Filipino D AT E / P L A C E O F B I R T H 12/29/1995 Orani Skills Technical Support Customer Service Computer Skills Hardworking Employment History Auditor, Research Associate and Customer Service Representative (Email Support), Genpact, Balanga M AY 2 0 1 8 — P R E S E N T Auditor in healthcare is responsible for reviewing and auditing pend codes made by agents to ensure accuracy. A Research Associate is responsible for accurately identifying, verifying, and updating address, fax and phone number of medical providers in our system for our agents to contact them. Customer Service Representative (Email Support) is responsible for responding to patient or provider inquiries via email, resolving issues while ensuring accurate information, maintaining confidentiality, and delivering a high level of customer service in compliance with healthcare regulations and company policies. Microsoft Technical Support Representative for Windows Operating System, Sutherland Global Services, Clark JUNE 2016 — JANUARY 2017 Responsible for providing technical assistance to users by diagnosing and resolving issues related to Windows OS functionality, updates, installations, system performance, and compatibility, while ensuring a high standard of customer service and adherence to Microsoft support protocols. Ability to Multitask Effective Time Management Adaptability Communication Skills Education Bachelor of Science in Management Information System, Bataan Peninsula State University, Orani 2012 — 2016 Training and Seminar Bookkeeping/Inventory Clearing Encoder, Urdaneta O C TO B E R 2 0 1 7 — O C TO B E R 2 0 1 7 Android Apps Development Cisco Structure and Networking Security (Embedded System and AI) and iOS Apps Development, Quezon DECEMBER 2013 — DECEMBER 2013 References April May Mallari from Telus Digital - Bonifacio Global City - Lee Vern Aniversario from Genpact - Balanga City -