Lester Canon

 Lester Canon 15 Reveren Garcia Street, Project 4, Quezon City - - --SUMMARY I have worked mostly in the field of IT, troubleshooting, maintenance and configurations. For 12 years, I have been exposed to many equipment involving network setup for Small Office, Home Office (Soho) and corporate level (tier 3 routing) office setup. My goal is to be able to reach my maximum potential in the IT industry. EXPERIENCE Network Service Desk Group Senior, Big Air Group - Australia Work from home — 2015 to Present Corporate/End-user support for an ISP (internet Service Provider) ⦁Escalations support ⦁Manages cases/chat/live calls ⦁Advanced Hardware/software troubleshooting ⦁Monitoring of Live Network across Australia. ⦁Administrative tasks Help Desk Analyst, 77 Global Services Ortigas Center, Pasig City — 2012 to Present Assist clients with general issues with their devices, computers, printers and applications Tier 1 Level Tech Support General Support for most inquiries Basic Hardware/software troubleshooting Seamless support between Specialized Support Groups AT&T Mobility Customer Care (AT&T Mobility), Startek Ortigas Center, Pasig City — 2011 to 2012 To deliver top quality service for ATT mobile users Problem Management Basic mobile device troubleshooting Tier 1 technical support and bill explanation Provide guaranteed customer satisfaction AT&T Mobility Customer Care (AT&T Mobility), Convergys Glorietta 5, Makati City — 2010 to 2011 To deliver top quality service for ATT mobile users Problem Management Basic mobile device troubleshooting Tier 1 technical support and bill explanation Provide guaranteed customer satisfaction Senior Technical Officer, Global Access Communications, Inc. Ortigas Center, Pasig City — 2004 to 2009 Managed 3 layer-scaled networks and experienced with router configurations. (SOHO and Corporate Networks). Management of servers. (Windows/Linux servers) IP-PBX maintenance (Brekeke, Avaya, Quintum) Pioneer in VoIP services in the Philippines In house/Field support for devices, computers and routers Managed In house Call center desktops/laptops International call routing (H323 or SIP) EDUCATION Philippines School Of Business Adminstration College Degree —- Philippines School Of Business Adminstration College Degree —- SKILLS Microsoft Office Adobe Photoshop IP PBX setup. (Brekeke, Cisco, Quintum, Avaya) Corel Draw Network Specialist Certificates and Triaining Microsoft Certified Desktop Support CompTIA Windows 7 Training REFERENCES Available upon request.