Lester Allen Fangonilo

LESTER ALLEN FANGONILO WORLD CLASS CUSTOMER SERVICE SPECIALIST PROFILE SUMMARY Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I was trained at a large Call Center in the Philippines I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am always willing to learn and will fully familiarize myself with the given task in order to provide the best possible support to my clients. I am willing to work anytime at any timezone. PERSONAL SKILLS Creative spirit Reliable and professional Keen attention to details Organized Time management Fast learner Motivated Excellent communication skills ABOUT I am an experienced Customer Service Specialist seeking a full-time position where I can apply my knowledge and skills in providing world-class customer service. WORK EXPERIENCE ALTISOURCE BUSINESS SOLUTION Customer Relations Specialist | March 2015 - August 2018 Email Resolutions Desk Member Service Specialist Phone, Email, chat and ticket support TELEPERFORMANCE PHILIPPINES Customer Service Specialist | August 2011 - March 2015 Collections Agent Credits and Activations Specialist Subject Matter Expert EDUCATION COMPUTER PROGRAMMING DATACOM | 2011 CONTACT P: - E:-S: live:97886cab9134b286 SOCIAL fb.me/Leskwatsero @LesFangonilo ACHIEVEMENT With over 7 years of extensive experience in the Customer Service industry, I have since mastered the client-centered approach to problem-solving, as well as the effective delivery of timely manner resolution.