Lester Allen Fangonilo

I have four years of experience in Customer Service assisting American customers including two years of email support. I was trained at a large Call Center in the Philippines and handled different lines of business.

I also have two years of experience as an Instagram account manager and growth specialist and have proven success in working with a wide variety of accounts and businesses.

I have great communication skills (both spoken and written), with an advanced/mastery level in English proficiency. I also have an excellent and reliable internet connection with 25mbps download and upload speed. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent and Social Media Specialist I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the products and services that you offer in order to provide the best possible support to you and your customers.

I am a full-time freelancer and can work anytime at any timezone.