LESLIE ANNE
SANTOS
CUSTOMER SERVICE SUPPORT
VIRTUAL ASSISTANT
PERSONAL BACKGROUND
JOB OBJECTIVE:
Customer and technical support
representative since 2014. Working remotely
as an e-commerce customer service and
virtual assistant since 2016. Manages
customer's enquiry via email, live chat,
inbound and out bound calls. Handled
administrative tasks such as return and
refund.
To establish a career where I can continue
enhancing my skills and talents as well as having a
strong leadership, commitment and excellence
towards productive and quality work.
To develop my professionalism, knowledge and
experience so I can be a total asset to my employer.
GET IN TOUCH WITH ME
Cell: -
Email:-WhatsApp: -
PREVIOUS EDUCATION
CHARACTER REFERENCE
University of Baguio
Bachelor of Science in Tourism Management
*Mark Manzano
Customer Service Manager
-
*Alanis Georgia Joson
Quality Analyst
-
*Raven Trias
Customer Service Assistant Manager
-
*Kimberly Estira
Senior Business Development
-
- Undergraduate
La Trinidad Nazarene Learner's Center
graduated in 2012
WORK EXPERIENCE
HueHearing
April2022- July 2022
Email Support
Product Inquiry
Order Processing
Tools Used:
*Gorgias
*Shopify
*Slack
*Google Suite
Iron Self Storage
January2022- April 2022
Inbound and Outbound calls
Payment processing
Rentals and move outs
Property Research
Tools used:
*Notion
*Call Rail
*ESS
*Google chat and Excel
*Reonomy
MamaSezz
October 2021-April 2022
Customer Experience
(Live chat and email ticketing)
Returns and refund
Order status
Tools used:
*Shopify
*Gorgias
*Slack
*Hubstaff
NR Ecom
March2021-October2021
Customer Service- Email Support
(calls, Live chat and email ticketing)
Order processing
Order Status
Returns
Tools used:
*Shopify
*Zendesk
*Monday.com
*Slack
TASCHH
January2019-August2020
Customer Service- Email Support
Order Status
Returns
Tools used:
*Shopify
*Trello
*Magento
* Slack
*LiveAgent
*GoogleSheet
*RescueTime
Milkyway distribution PTY LTD
March2016-December2016
Customer Experience Shared and Admin Tasks
(Calls, live chat and email ticketing)
Returns and refund
Order status
Tools used:
*GoogleSheet
*Skype
*LiveAgent
*ERP
Technical Support Representative
May2014-August2015
-LG Brand
-Inbound calls
-Troubleshooting Tier 1
