Leslie Anne Alina

Leslie Anne Alina Customer Service Specialist - ·-Santa Maria, Bulacan, Philippines 3022 WORK EXPERIENCE Prodigy Media Inc. 2022 - 2024 Virtual Assistant | Customer Service Specialist Concentrix 2021 - 2022 Advisor 1 Technical Support Representative Sitel 2020 - 2021 Tier 2 Contact Center Professional | TSR / CSR VXI Global Holdings BV 2019 - 2020 Account and Sales Associate Teleperformance 2016 - 2017 Technical Support and Customer Service Representative Genpact Services LLC 2013 - 2014 Collections Associate Handled customer inquiries and concerns through online marketplace and e-commerce platforms Responsibilities extend to multichannel fulfillment, basic inventory management, processing refunds and replacements, managing customer reviews and feedback Social media and community management across social media platforms Copywriting and Keyword Research for product pages and storefronts Resolved B2B technical issues through calls and emails Delivered timely, helpful support while maintaining service quality Logged customer concerns and system issues for reports and analysis Assisted customers with tech-related concerns and service inquiries Followed up on pending cases and ensured resolution Maintained quality standards by meeting daily service targets Reviewed tickets for account validation and fraud prevention Reached out to customers via email for required documentation Promoted service upgrades and met weekly sales goals Supported users with service issues, disconnections, and billing concerns Encouraged service upgrades and renewals during support interactions Ensured positive customer experience through clear communication Guided customers through payment options and flexible plans Recorded updates for payment activity and customer feedback Met service standards by resolving issues efficiently EDUCATION BS in Hotel and Restaurant Management Philippine Women’s University 2010 - 2012 BS in Business Administration De La Salle University - Dasmariñas 2006 - 2009 SKILLS Customer Service Technical Support E-commerce (Shopify) Amazon Seller Central Online Marketplace Platforms Task Management Social Media Management Keyword Research Visual Content Creation ClickUp Slack HubStaff Trello Asana Freshdesk Google Workspace Large Language Models (ChatGPT, Grok, Gemini)