Leslie Ann Lao

LESLIE ANN LAO Virtual Assistant/Customer Service Specialist PROFILE WORK EXPERIENCE Able to communicate effectively at all levels and have good problem-solving skills. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the company's long-term success. I can work well with others with minimal supervision. SM- (Media Buyer/Content Editor) Handles creative ads and is responsible for running FB ads for different med spa campaigns as needed by the company’s clients CONTACT Phone #: - EMAIL-Address: Tibungoy St. Poblacion Sta. Maria Davao Occidental, Philippines 8011 TOOLS: Go High Level/Hubspot/Hoosuite Photoshop/Canva Google Suite Asana/Trello MS Word/Excel/PowerPoint Slack/Discord Quickbooks Certified J.P Morgan Chase & Co. Eblock, Jose Maria del Mar Apas Cebu City Philippines- (Senior Fraud Specialist) Tier 1 escalation of fraud and processes credit card fraud and billing disputes. Handles VIP and business cards. Clears Verified by visa declines and knowledgeable in Risk Management. Next Journey Blog- (Part-Time Content creator/ Social Media Manager) Writes and publishes articles about Social Media Management, Searches SEO Keywords, and uses Yoast SEO Convergys Philippines Abreeza Corporate Center, Davao City Philippines- (Customer Service Representative) Handles customer service-related issues, credit card billing, late fee, interest charges, and credit card activation. EDUCATION DMMA College of Southern Philippines April 2015 Bachelor of Science in Hospitality Management KEY SKILLS AND CHARACTERISTICS • • • • Customer/Email/Chat Support Microsoft Excel Computer Proficient Motivated and Flexible