LESLIE ANN LAO
Virtual Assistant/Customer Service Specialist
PROFILE
WORK EXPERIENCE
Able to communicate effectively at all
levels and have good problem-solving
skills. Track record of being an essential
part of the management team and
instrumental in providing effective
solutions that produce immediate
impact and contribute to the
company's long-term success. I can
work well with others with minimal
supervision.
SM- (Media Buyer/Content Editor)
Handles creative ads and is responsible for running FB ads for different
med spa campaigns as needed by the company’s clients
CONTACT
Phone #:
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EMAIL-Address:
Tibungoy St. Poblacion Sta. Maria
Davao Occidental, Philippines 8011
TOOLS:
Go High Level/Hubspot/Hoosuite
Photoshop/Canva
Google Suite
Asana/Trello
MS Word/Excel/PowerPoint
Slack/Discord
Quickbooks Certified
J.P Morgan Chase & Co.
Eblock, Jose Maria del Mar Apas Cebu City Philippines- (Senior Fraud Specialist)
Tier 1 escalation of fraud and processes credit card fraud and billing
disputes. Handles VIP and business cards. Clears Verified by visa declines
and knowledgeable in Risk Management.
Next Journey Blog- (Part-Time Content creator/ Social Media Manager)
Writes and publishes articles about Social Media Management, Searches
SEO Keywords, and uses Yoast SEO
Convergys Philippines
Abreeza Corporate Center, Davao City Philippines- (Customer Service Representative)
Handles customer service-related issues, credit card billing, late fee,
interest charges, and credit card activation.
EDUCATION
DMMA College of Southern Philippines
April 2015
Bachelor of Science in Hospitality Management
KEY SKILLS AND CHARACTERISTICS
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Customer/Email/Chat Support
Microsoft Excel
Computer Proficient
Motivated and Flexible
