Leslie Ann Lao

I have cultivated a diverse and dynamic skill set through a range of professional experiences that span different industries and roles. At SM180, my role as a Media Buyer/Content Editor involved meticulous attention to detail as I refined and enhanced various types of content, including posters, images, videos, and banners. Also running different campaigns in Facebook Ads. This content was critical in delivering client satisfaction under a subscription model.

Prior to that, my tenure at J.P. Morgan Chase & Co. as a Senior Fraud Specialist equipped me with a deep understanding of fraud detection and resolution. In this role, I was responsible for managing credit card fraud cases, handling billing disputes, and ensuring the security of VIP and business cards. My expertise extended to swiftly resolving Verified by Visa declines and implementing robust risk management practices, demonstrating a high level of responsibility and trust in a critical financial sector.

I also ventured into the realm of content creation and management. As a Part-Time Content Creator and Social Media Manager for For Life and Law, I contributed to the education of law students by creating valuable case

digests and authored articles on various legal topics. My responsibilities also

extended to managing the organization's social media presence, effectively

engaging with the audience, and fostering a vibrant online community. Similarly, during my tenure as a Part-Time Content Creator and Social Media Manager at Next Journey Blog, I not only created engaging articles but also dived into the intricacies of Social Media Management. I conducted extensive research to identify SEO keywords, enhancing content visibility and user engagement. My utilization of Yoast SEO tools further optimized our content for better search engine rankings.

In addition to these roles, I started my career at Convergys Philippines as a Customer Service Representative, where I honed my customer

service skills. I adeptly addressed a wide range of customer concerns, including credit card billing inquiries, late fees, interest charges, and credit card activations. This experience instilled in me the importance of clear communication and effective problem-solving in delivering exceptional customer service.

In summary, my professional journey reflects adaptability and expertise across multiple domains, from content refinement and fraud management to content creation, social media management, and customer service. These experiences have enriched my skill set and have allowed me to thrive in various roles, making me a well-rounded and capable professional.

I am organized and a very detailed person. I am flexible and have a wide variety of skills that can help businesses.