Lerato Titus

LERATO TITUS 4 4 Meintjies street, Bethlehem, 9701, South Africa- INTERNAL CLIENT LIASION OFFICER EDUCATION HIGH SCHOOL DIPLOMA Petunia High school / Bloemfontein / 2009 -English first language -Afrikaans second language -Maths Literacy -Consumer Studies -Tourism -Life Orienta on -Histology HIGHER NATIONAL CERTIFICATE Malu FET College / Bethlehem / N4-N6 Cer ficate Assistant Management -Computer Prac ce -Office Prac ce - Communica ons -Informa on Processing lerato- ABOUT ME With a solid founda on of over a decade in Office Management, I am proud to bring a wealth of exper se to the table, having recently advanced my career by qualifying as a Data Administrator (DA) from the esteemed Pathcare Academy. My professional journey includes an impressive six-year tenure in Pathology, where I have honed my skills and deepened my knowledge. I am well-versed in a variety of technical systems, including Meditech, LIS, Espresso, RSS, as well as proficient in Batching and Sendaways processes. My familiarity with Intranet tools further complements my ability to efficiently manage and streamline office opera ons. I am eager to leverage my comprehensive skill set and industry experience to contribute to your team's success. WORK EXPERIENCE HOUSE OF PROFESSIONAL CONSULTANTS Bethlehem Mar 2013 - Jan 2016 Legal Recep onist AMPATH PATHOLOGIST Bethlehem Oct 2018 - Mar 2022 Branch Admin Officer PATHCARE Bethlehem Mar 2022 - Present Internal Client Liason Officer I succesfully handled 4 Legal advisors diaries, booking and confirming their appointments, preparing their documents and files when a ending to clients. I would on clients request accompany them to their appointments and act in the role of an interpretor for employees or employee depending on what we are going there to do. I handled the telephone and emails, I handled client queries. I managed clients files both electronic and non-electrical. I handled the stock purchases and pe y cash. CERTIFICATE Pathcare Academy / Bethlehem / 2024 DA course • Top 5% in DA Cer fica on Course SKILLS TELEPHONE ETIQUETTE APPOINTMENT COORDINATION CALENDAR SCHEDULING RECORDS MAINTENANCE LEGAL TERMINOLOGY CLIENT INTAKE My role at Ampath was amazing as I learned so about clinical pathology. I worked both as a frontline and specimen recep on. As frontline I used to receive pa ents in the lab, I would capture their request forms,accurately paying a en on to the reffering Dr, copy Dr if there is any, ward if the pa ent is in-hospital pa ent and then , the pa ent demographics, guarantor details for medical aid or account purposes and lastly the correct tests requested. I handled telephone queries, a ended to supporter's needs etc. I also did checklogs as this is vital in my work as we are working with people's lives. I needed to check that all forms capatured on the day are correctly logged, no missed tests, incorrect tests, incorrect Dr's mnemonics, pa ent demographics and account billing. This is done to give the best possible service to our supporters and not cos ng our pa ents money or the company by making sure the correct tests are logged. My second role as lab assistant was to receive specimens from the hospital and our walk in and outside pa ent. I would label the specimens as per their respec ve discipline, eg: Full blood count is heamatology and therefore I handle it by checking for clots if none I place it in the instrument for the lab tech to run. If I receive LH,FSH,E2 I know to centrifuge them as they have to be spun down. and then the tests not done on site I would batch and sendaway to the necessary performing sites. DOCUMENT MANAGEMENT BILLING PROCEDURES FILE ORGANIZATION DATA ENTRY LANGUAGES ENGLISH AFRIKAANS SESOTHO REFERENCES ANSIA BASSON Ampath Pathologist T: - ERIKA REED Pathcare T: - E:- HENRY DOWNING HOPC T: - E:- DRIVING LICENSE Driving license category Code 10 Pathcare is another Pathology company. My role is to build rapport with stakeholders, suporters, hospital staff and internal and external clients. I work frontline capturing Dr request forms, checklogs, internal and external inquiries. handling telephone calls and emails.