Leonie Quijoy

LEONIE MARIEZ C. QUIJOY SUMMARY --San Roque Proper, Talisay City, Cebu, Philippines EDUCATION Bachelor of Science in Education Major in English Talisay City College Graduate- Licensed Professional Teacher 2024 SKILLS Multitasking ability Calm under pressure Good interpersonal skills Good written and verbal communication skills Highly productive in the use of Microsoft office. Communication Skills Problem-Solving Skills Technical Proficiency Interpersonal Skills Stress Management Cultural Sensitivity Attention to Process Training and Development Relationship Management Canva Experienced Customer Service Representative expert in delivering outstanding support and resolving customer issues with a focus on satisfaction and retention. Adept at leveraging communication skills and problem-solving abilities to enhance customer experiences. Seeking a position at a great company where I can contribute to a customer-centric team, while pursuing opportunities for career growth and advancement through continued professional development and increased responsibilities WORK EXPERIENCE TeraVault OPC l ACC Tower, Cebu Business Park | HR Culture & Recruiter May 2024-Present Focuses on creating and maintaining a positive work environment like building company values, employee engagement, Improving employee experience, Managing Changes, Diversity & Inclusion, and conflict resolution. Finding and hiring the best candidates for the company like job posting & sourcing, screening & interviews, candidate experience, onboarding, and offboarding candidates. Sykes Asia Inc. l Panagdait, Mabolo, Cebu City | Customer Service Representative Sept 2020- Dec 2022 Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Addressed customer service enquires quickly and accurately. Built rapport with customers through courteous and professional communications. Concentrix l I.T Park, Cebu City | Customer Service Representative Feb 2019- May 2019 Seasonal Account Assisted in fulfilment of customer orders placed in person, via email, online and by telephone. Processed and issued product orders and service upgrades for customers. Processed refunds, exchanges and service requests for customers.