Leonie Quijoy

I have over two years of experience working as a Customer Service Representative, where I developed strong communication, problem-solving, and people skills. In this role, I was responsible for responding to customer inquiries, resolving complaints, and ensuring a positive customer experience through phone support. I became skilled at understanding customer needs, handling difficult situations professionally, and maintaining a calm and empathetic approach. My goal was always to leave the customer satisfied and to represent the company in a positive light.

Beyond customer service, I also took on responsibilities related to HR Culture and Recruitment. I was involved in helping manage employee information, supporting the implementation of HR policies, and assisting in activities that promoted a healthy and productive workplace culture. I helped in organizing internal events, onboarding new hires, and keeping accurate records of employee data using Microsoft Excel and other tools. This experience gave me insight into the importance of employee engagement and how a positive work environment can impact overall company success.

As a recruiter, I assisted in screening resumes, scheduling interviews, and coordinating with department heads to ensure we found the right candidates for open roles. I learned how to assess candidates not only based on qualifications but also on cultural fit. My attention to detail and organizational skills were key in keeping the recruitment process smooth and efficient.

Throughout all of these roles, I made consistent use of Microsoft Excel for data management, organizing employee databases, tracking recruitment progress, and creating reports to support decision-making. I’m confident with basic data sorting/filtering, which have helped me work more efficiently and keep records accurate.

In summary, my experience blends customer service excellence with hands-on involvement in HR and recruitment. I’ve built strong interpersonal skills, learned how to handle both client-facing and internal responsibilities, and developed a good understanding of company operations from both an employee and customer perspective. I enjoy working with people, solving problems, and contributing to a positive and organized work environment.