Leonardo Kenup Da Silva

Leonardo Kenup da Silva- | skype name: leonardokenup Amsterdam, The Netherlands-https://www.linkedin.com/in/leonardokenup/ Summary I am a Production Engineer specialized in Logistics and Supply Chain immediately available in Amsterdam. I am committed to bringing the best on-time service to the client. I acquired a deep understanding of negotiation, cost savings, and problem-solving skills. My last assignments were at Philips Healthcare as a Demand Officer and previously as a Logistics collaborator at Thyssenkrupp in Veghel, NL. My good understanding of the Lean Yellow Belt toolbox together with my diverse background is an asset for problem-solving. Education Bachelor in Science of Production Engineering – UniMetrocamp Wyden – 4300 hours Completed by 06/2018 Languages Portuguese - Native​ / ​English - Fluent /​ ​Dutch - Level A1 Main Skills Price Negotiation Procurement Get work done Microsoft Excel Customer Service Cost Savings SAP R3 Supplier Management Lean Six Sigma TeamWork 5S Problem Solving Work Experience Philips Health Care, Best, NL via Brunel​ ​03/2020 – 01/2021 MVS Demand Officer I ​was part of the Multi-Vendor Services (MVS) Business in Europe for Philips Hospitals & ​Health Care. As the first touch point for the Market Customer Care Center (CCC) and Field ​Service Engineers performing day-to-day sourcing activity for the MVS Delivery in Europe. My ​role was to have the best price for the spare parts and the best quality for our customer. I worked ​with the healthcare industry and I could impact people’s lives. I had the whole supply chain control and I worked directly with Philips Field Service Engineers, suppliers, carriers, logistics, reverse logistics and warehouses. Tasks: - Communicate with the Markets Field Service Engineers for receiving the daily demand for MVS parts & services. Delivery management until FSE receives the part next day in his hands; - Interact with worldwide MVS supplier networks to request quotations for the daily parts & service needs and negotiate prices, conditions, lead time and delivery. - Spare parts & Services PO creation, process deliveries, manage consignment stock in line with the MVS ordering approval process and​ ​ICS/SOX guidelines, respecting the Customer SLA; - Request new Material Master Data setup to central Master Data team internally within Philips; - Start-up escalations if the delivery terms are not in line with the Customer SLA. Communicate action plans to the Market - Monitor the daily parts ordering process in SAP R3: goods posting, consignment stock, reverse logistics​ ​and supplier invoice payment and credit control; - Follow and resolve any Supply issues following up with carriers, and keeping the marked informed. ThyssenKrupp Materials Netherlands, Veghel, NL via Unique BV​ ​02/2019 – 01/2020 Logistiek Medewerker Thyssenkrupp is known for its high-quality package of stainless steel plates in a customer-specific way. Materials Services has around 480 locations in more than 40 countries and is the largest material distributor in the Western world. The processes that I was a team member are Shot Blast and Paint in steel materials such as flat bars, pipes, plates, among other steel profiles. I received the physical material, processed the orders in SAP R3, shot blast and paint, unitized and prepared the​ ​orders for loading in the trucks in our warehouse in Veghel, NL. - Overhead crane operation, RF Scanning, SAP. I was also a facilitator in Lean Six Sigma Yellow Belt projects, using the DMAIC method to apply problem-solving in both projects and daily operational issues. Deliveroo, Eindhoven, NL​ ​10/2018 – 01/2019 Bike rider freelancer Deliveroo is a customer-obsessed, results-driven company in the Netherlands.​ ​I worked riding my bike and delivering orders from restaurants in Eindhoven to their customers. Eaton Brazil​ ​05/2018 – 10/2018 Production Operator Eaton is a worldwide company focused on Environment, Health, and Safety, ​integrated with Quality. To achieve it, the company has IATF 16949 certification ​(automotive sector quality requirements), ISO 14001 (requirements for the ​environment), OHSAS 18001 (occupational health and safety) and internal policies. I worked in a team, producing gear for truck’s Transmission Systems, in CNC Machining Centers. In a Lean environment, in our routine tasks, we use 5S, TPM, Poka Yoke, and other tools to drive a safe and productive workplace. Entrepreneurship and other Duties ​11/2016 – 04/2018 ​Eurotour - Netherlands, Germany, Czech Republic, UK, Belgium​ ​04/2017 – 05/2017 General Duties During this time I performed activities such as Uber Driver, housing electrician, English teaching and started a business. The business was e-commerce (the virtual shop was www.maisfraldas.com.br) with a partnership. We would sell diapers online or by telephone and deliver it to customers within 2 hours in our town for a competitive price. IBM Brazil​ ​04/2012 – 11/2016​ I​ BM Brazil - HR Onboard process​ ​01/2012 – 04/2012 z/OS Program Products Support​ 0 ​ 6/2015 – 11/2016 Product owner for z/OS IT solutions supplied by IBM, and other partners such as Compuware, CA and Tivoli. In this position, I worked dedicated to AT&T customer. For the products, I performed Installation, customization and ongoing operational support on activities such as license management, version upgrades​, repairs, batch scheduling (writing jobs, JCL), abend troubleshooting, tests, ensure up-to-date documentation and respond as the product SME in client projects. IT Governance Process Coordinator (cont.)​ ​02/2014 – 06/2015​ ​National coordination of an IT Governance operational process, reporting to the global​ ​team. This process name is “Secondary Controls Over Activation and Deactivation”.​ ​Focal Point for internal and external audits (SOx-Corporate). Quality Analyst, Shift Leader and Dispatcher​ ​04/2012 – 02/2014​ ​Develop reports to show production indicators, KPI, tracking the service level​ ​agreement with the customer, SLA; Work on Problem Solving and Improvements for the department (Root Cause Analysis, Pareto, Fish-bone & 5 whys quality tools). Cooperate with the team mindset to make relevant department changes.​ ​Dispatching and resolving z/OS income incidents tickets, Service Requests and changes​ ​to the Data Management team, for technologies DB2, IMS, IDMS, and CICS. Eurotour - Netherlands, Germany, Spain, UK​ ​12/2011 – 01/2012 IBM Brazill via GTCON Tecnologia & Serviços​ ​10/2010 – 11/2011 Support technician Analyst Technical Support as IMS and DB2 DBA, for IBM internal systems and customers such as GAP, Azoac, BNC, Whirlpool, NiSource, Panasonic, and Sony Ericsson. Royal Palm Hotels & Resorts​ ​05/2009 ​– ​10/2010 Guest Services Jr As a Guest Services personnel in a five-star hotel, I was responsible for handling High-level services for VIP guests (such as celebrities and high executives, CEOs). Those services include room service, housekeeping, front desk, special requests (helicopter rental among other special needs). Royal Caribbean International ​10/2008 ​– ​04/2009 ​Royal Caribbean International Preparation to go onboard​ ​05/2008 ​– 1 ​ 0/2008 Assistant Waiter As an Assistant Waiter, I was responsible for delivering five-star food service in all the restaurants onboard the beautiful cruise ship Mariner of the Seas. This environment allowed me to interact with people from over 120 different nationalities and travel to 13 countries along the Americas. Dallas Automoveis de Aluguel Ltda​ ​09/2007 ​– ​04/2008 Customer Service Agent Jr. I worked as a Car Rental agent for reservations worldwide. It was for branches Avis and Budget. My position was to talk to the end-customer providing all information related to the desired car rental. My productivity was measured by the number of car rentals sold by me, as well as no complaints from customers regarding the reservation. Volunteering throughout Brazil​ ​02/2007 – 08/2007 English Translator for North-Americans During this exciting period, I was able to translate North-American missionaries from my church, visiting houses of people. I also visited some cities in Rio de Janeiro, Minas Gerais, Paraná, and São Paulo state. EDS - Enterprise Data Systems​ ​05/2006 – 01/2007 Mainframe Operator As a Mainframe Operator, in a similar operational function, also supporting USA customers, I performed monitoring and operating activities. To perform the operation I logged in TSO, and used SDSF, RMDS, ISPF, interfaces, MVS Netview Commands, JCL Basics, Batch processing, CA7, Control-M. We used Remedy and HP Service Manager for Incident/Problem/Change Management. IBM Brazil via BRQ​ ​04/2004 – 05/2006 Data Process Technician As a Mainframe Operator, supporting IBM Internal Systems and USA customers, I performed monitoring and operating activities. To perform the operation I logged in TSO, and used SDSF, RMDS, ISPF, interfaces, MVS ​Netview Commands, IPL, JCL Basics, Batch processing, CA7, Control-M. We ​used Remedy, HP Service Manager and Managenow for ​Incident/Problem/Change Management.