I bring 8+ years of experience in Customer Service while working for IBM in Brazil. I played a number of roles from Data Base Administrator, Quality Analyst, and level 3 support while I was a product owner for a Tivoli solution within AT&T IT structure. I have got my Bachelor's degree in 2018 and I have mostly developed Problem Solving skills that will enable me to be a great Technical Support Specialist for Quickmail based in Hilversum.