Leonardo
Alfeche Jr.
My objective is to utilize my skills to
contribute effectively towards
achieving the company's goals and
further develop my professional
abilities in a dynamic and fast-paced
work environment.
015 H Labra St., Sitio Mohon, Sapangdaku
Cebu City, Cebu Philippines 6000
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Skills
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Proficient in analytical and problem-solving skills.
Demonstrates strong multitasking abilities.
Quick learner and capable of working with minimal supervision.
Eager to undergo training and expand knowledge.
Hardworking, flexible, and versatile in handling various tasks.
Exhibits a natural ability to work both independently and as part
of a team.
Highly organized and motivated.
Possesses excellent customer service skills.
Experienced in email management.
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Experience
Social Expansion LLC, DBA TalentPop
(August 2023 - February 2024)
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Administrative Assistant / Customer Service
I oversee a wide range of administrative tasks, which include
generating orders and invoices, dispatching orders for timely
delivery, and keeping clients informed about order statuses
using Zendesk. Additionally, I promptly address various tickets
and ensure that order entries are updated, allowing clients to
monitor inventory on their dashboards. Moreover, I manage
collections for unpaid balances and assist new clients in
obtaining cola waivers for entering the US market with their
products. This involves facilitating sample acquisition and
guiding them through the FDA registration process.
Furthermore, I completed a three-day intensive training with
Gorgias and Shopify.
Synchrony Global Services Philippines Inc.
(September 2018 – July 2023)
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Operations Rotational Manager-On-Duty Support
Responsible for establishing and maintaining efficient
operational procedures. Providing support and guidance to
associates in resolving system issues. Regularly extracting and
analyzing hourly VOC (Voice of the Customer) and CCT
(Contact Center Technology) data for reporting purposes.
Monitoring Avaya Status, including ACW (After-Call Work) time,
Default Aux status, and Long hold duration.
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Customer Service Representative
Manages and addresses credit card billing inquiries from
customers. Facilitates the processing of disputes and submits
fraud claims as required.
Author Solutions Philippines Inc.
(October 2015 – September2018)
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Book Orders Fulfillment Services Representative
Handles book order fulfillment and maintains tracking records.
Processes refunds or replacements for damaged or missing
books. Provides assistance to authors regarding concerns
about the quality of their printed books.
Convergys Philippines Inc.
(August 2014 – August 2015)
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Payroll Specialist / Technical Support 1
Supports small business owners in processing employee
paychecks and filing tax forms to the IRS by utilizing
Quickbooks accounting software.
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Education
Tertiary
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Mindanao State University – Iligan Institute of Technology
BS in Information Systems (2012 – 2014)
BS in Statistics (2010 – 2012)
Secondary
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Linamon National High School (2006 – 2010)
First Honorable Mention
Elementary
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Purakan Elementary School (2000 -2006)
Second Honorable Mention
References
John Ray Uy
Social Expansion LLC, DBA TalentPop
Customer Service Manager--
Gwendolyn Brobo
Synchrony Global Services Philippines Inc.
Customer Service Manager--
Rey August Con-ui
Author Solutions Philippines
Operations Supervisor
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